Shannia Lamar
Mobile
Summary
Results-driven professional with extensive experience in Customer Service at PSCU Financial Services. Expertise in data entry, transaction processing, and process optimization, achieving a 30% improvement in response times. Proven ability to train and develop staff, cultivating a knowledgeable and efficient team.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
PSCU Financial Services
03.2021 - 01.2022
- Enhanced customer satisfaction by resolving inquiries across multiple communication channels.
- Streamlined dispute resolution processes, significantly improving response time and efficiency.
- Maintained data integrity through accurate transaction processing in CRM and ticketing systems.
- Fostered knowledgeable support team by training new staff on policies and practices.
Secretary
Baypointe Childrens Hospital
01.2018 - 01.2019
- Improved call management by directing inquiries to appropriate departments efficiently.
- Streamlined patient record organization for easy access and retrieval when needed.
- Scheduled appointments and coordinated meetings for medical staff and patients effectively.
- Assisted in preparing reports and correspondence to support administrative tasks.
Bookkeeper
Murphy High School
05.2012 - 08.2014
- Ensured accurate financial records through effective use of accounting software.
- Streamlined accounts payable and receivable processing for enhanced efficiency.
- Supported monthly bank reconciliations, ensuring accuracy and compliance in statements.
- Organized financial documents for quick retrieval and regulatory compliance.
- Facilitated smooth transactions by maintaining meticulous financial documentation.
Education
High School Diploma -
Murphy High School
Mobile, AL05-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
PSCU Financial Services
03.2021 - 01.2022
Secretary
Baypointe Childrens Hospital
01.2018 - 01.2019
Bookkeeper
Murphy High School
05.2012 - 08.2014
High School Diploma -
Murphy High School