Hi, I’m
Shannita Delgado
Rochester,NY
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Punctual and responsible individual polished in navigating multiple computer systems and applications. Experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions.
Overview
12
years of professional experience
Work History
MaximusRochester, NY
Customer Service Specialist
08.2016 - Current
Job overview
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Updated customer accounts, addresses and contact information within call management databases.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Mentored new employees on procedures and policies to maximize team performance.
Angels In Your HomeRochester, NY
Personal Care Assistant
01.2012 - 05.2015
Job overview
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted with meal planning to meet nutritional plans.
- Transported patients to medical, dental and personal care appointments.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Prepared records of client progress and services performed under care.
- Documented key information from each service visit into detailed reports.
- Coordinated meeting and work schedules for staff teams members.
- Reported concerns to nurse supervisor to promote optimal care.
Education
Monroe Community CollegeRochester, NY
Some College (No Degree)
Skills
- Project Management
- Regulatory Compliance
- Problem Resolution
- Customer Relationship Management (CRM)
- Good Communication Skills
- Telephone Etiquette
- Medical terminology knowledge
Timeline
Customer Service Specialist
Maximus
08.2016 - Current
Personal Care Assistant
Angels In Your Home
01.2012 - 05.2015
Monroe Community College
Some College (No Degree)
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