Shannon Aasen
Dunkin' Brands
PALM CITY,Florida
Summary
Dynamic professional with a proven track record at Dunkin' Brands, excelling in customer service and problem resolution. Skilled in relationship building and data entry, I effectively enhanced customer satisfaction and loyalty. Recognized for training staff and implementing feedback mechanisms, driving service quality improvements in high-pressure environments.
Work History
Customer Service Representative
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately while maintaining a friendly atmosphere.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Educated customers on menu items and promotions to drive sales.
- Handled order fulfillment and ensured product availability during peak hours.
- Monitored inventory levels and reported discrepancies to management promptly.
- Trained new staff on customer service protocols and operational procedures.
- Implemented feedback mechanisms to improve service quality and response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cleaner
- Maintained cleanliness and organization in residential and commercial spaces.
- Utilized industrial cleaning equipment to enhance efficiency and effectiveness.
- Developed customized cleaning plans based on client needs and preferences.
- Ensured compliance with safety standards while performing cleaning tasks.
- Implemented environmentally friendly cleaning solutions to reduce chemical usage.
- Managed inventory of cleaning supplies, ensuring timely restocking when needed.
- Conducted regular assessments of cleaning procedures for continuous improvement efforts.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
Graphic Designer
- Designed visually appealing layouts for print and digital materials to enhance client branding.
- Collaborated with customers to understand design requirements and deliver tailored solutions.
- Utilized Adobe Creative Suite to create graphics, ensuring high-quality outputs for various projects.
- Managed multiple design projects concurrently, meeting tight deadlines while maintaining quality standards.
- Developed templates for marketing materials, streamlining the design process for future projects.
- Provided guidance to junior designers, fostering skill development and improving team efficiency.
- Conducted quality checks on completed designs to ensure adherence to specifications and client expectations.
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
Marketing Coordinator
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately while maintaining a friendly atmosphere.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Educated customers on menu items and promotions to drive sales.
- Handled order fulfillment and ensured product availability during peak hours.
- Monitored inventory levels and reported discrepancies to management promptly.
- Trained new staff on customer service protocols and operational procedures.
- Implemented feedback mechanisms to improve service quality and response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Mass Communication
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Customer relations
Relationship building
Call center experience
Microsoft Excel
Payment processing
Client relations
Scheduling
Follow-up skills
Call management
Team development
Documentation
Staff training
Timeline
Customer Service Representative
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