Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Adams

Gastonia,NC

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 21 years of relevant work experience to your team.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Patient Service Specialist

Caromont Neurology
07.2017 - Current
  • Resolved customer complaints using established follow-up procedures.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Greeted and assisted patients with check-in procedures.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
  • Provided exceptional customer service, resolving patient complaints promptly and professionally.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Verified patient insurance eligibility and entered patient information into system.
  • Addressed bad debts in line with set protocols.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Provided excellent customer service to patients and medical staff.

Patient Service Specialist

Caromont Rheumatology
09.2004 - 07.2017
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Greeted and assisted patients with check-in procedures.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Verified patient insurance eligibility and entered patient information into system.
  • Addressed bad debts in line with set protocols.
  • Provided excellent customer service to patients and medical staff.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Patient Service Representative

CaroMont Occupational Medicine
05.2002 - 09.2004
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Built and maintained positive working relationships with patients and staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.

Education

Associate of Science - Medical Office Administration

Gaston College
Dallas, NC
08.2003

Skills

  • Problem-Solving
  • Team Collaboration
  • Multitasking and Organization
  • Patient Intake
  • Reliability and Dedication
  • Team Leadership
  • Customer Service
  • Registration and Admissions
  • Appointment Scheduling
  • Insurance Billing
  • Punctual and Hardworking
  • Fee Collection
  • Medical Billing
  • Documenting and Recording Information
  • Payment Collection
  • Medical insurance
  • Professional Bedside Manner
  • Administrative and Office Support

Timeline

Patient Service Specialist

Caromont Neurology
07.2017 - Current

Patient Service Specialist

Caromont Rheumatology
09.2004 - 07.2017

Patient Service Representative

CaroMont Occupational Medicine
05.2002 - 09.2004

Associate of Science - Medical Office Administration

Gaston College

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Shannon Adams