Shannon Hicks
Arab,AL
Summary
Experienced SHRM-CP certified Human Resources Manager with a strong background in talent acquisition, employee relations, and performance management. Experience building effective teams, improving retention, and supporting compliant HR operations.
Overview
2027
2027
years of professional experience
Work History
Human Resources Manager
Guntersville Breathables Inc.
Arab, Alabama
2019 - Current
- Created and implemented employee retention strategies, fostering a supportive environment to reduce turnover and maintain workforce stability.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Created job postings, tracked applicants and maintained applicant database.
- Coordinated onboarding and orientation processes, ensuring new hires received necessary paperwork and support to integrate smoothly into the organization.
- Organized orientation sessions for all staff
- Administered employee relations, resolving concerns and supporting workplace communication.
- Resolved conflicts within various departments or personnel using sound judgment to maintain a harmonious work environment.
- Led performance review processes and coached supervisors on employee feedback.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Supported benefits enrollment, leave administration, and payroll issue resolution.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Ensured compliance with federal, state and local employment laws.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Enforced company policies, safety rules, and compliance requirements across operations.
- Directed HR programs, policies and processes to improve operational efficiency.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Scheduled random drug testing for employees to diminish regularity risks.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Held exit interviews and documented information discussed with employees.
- Suggested promotions and wage increases according to employee performance.
- Organized team building activities to foster collaboration among staff members.
- Reported on workplace health and safety compliance to superiors.
- Researched industry trends to inform compensation and performance strategies.
- Attended conferences, workshops and special events to recruit qualified candidates for the company.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Suggested promotions and wage increases according to employee performance.
Branch Manager
Manpower Staffing
Huntsville, Alabama
2014 - 2019
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential driving branch profitability.
- Monitored financial performance of the branch on a monthly basis.
- Trained branch staff on service standards and compliance.
- Built strong rapport with new and existing clients
- Developed strategies to increase customer satisfaction and loyalty.
- Built client relationships and supported workforce solutions.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Established and built customer relationships through targeted outreach and initiatives.
- Supervised onboarding, screening, and assignment start processes.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored branch performance and staffing needs.
- Resolved client and associate issues in daily operations.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Organized professional development programs for employees at all levels of the organization.
- Designed sales and service strategies to improve revenue and retention.
- Supported outside sales force in servicing and obtaining new business.
- Established strong working relationships with external partners such as vendors and suppliers.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Analyzed competitors and market trends to facilitate business growth.
- Conducted reviews and evaluations for cost-reduction opportunities.
Recruitment/Sales Executive
Elwood Staffing
Gadsden, Alabama
2012 - 2013
- Supported client accounts for staffing services and workforce placement needs.
- Shared staffing options that matched employer hiring goals.
- Helped expand account growth through prospecting and follow-up calls.
- Used cold calling and networking to promote products and services.
- Implemented sales plans for advertising by identifying and calling on prospects.
- Grew annual business sales with strategic networking and marketing initiatives.
Regional Manager
Linda Robins and Associates
Miami, Florida
2000 - 2012
- Managed branch operations for staffing office and daily service delivery.
- Supervised recruiters, coordinators, and on-site staffing support.
- Built client relationships and supported workforce hiring needs.
- Reviewed candidate applications and scheduled interviews for open assignments.
- Managed employment policies, safety rules, and hiring compliance standards.
Education
Associate of Arts -
Saint Leo University
Saint Leo, FLSHRM-CP -
SHRM
Society Of Human Resource ManagementSkills
- Talent acquisition
- Employee relations
- Performance management
- Employee retention
- Benefits administration
- Compensation management
- Payroll administration
- Branch operations
- HR management
- Employment law
- Training coordination
- Leadership development
- Microsoft Office Suite
- ADP (HCM), payroll
- Netsuite
Timeline
Human Resources Manager
Guntersville Breathables Inc.
2019 - Current
Branch Manager
Manpower Staffing
2014 - 2019
Recruitment/Sales Executive
Elwood Staffing
2012 - 2013
Regional Manager
Linda Robins and Associates
2000 - 2012
Associate of Arts -
Saint Leo University
SHRM-CP -
SHRM