Shannon Andrews
Fargo,ND
Summary
Forward-thinking Operations Specialist bringing 8 years of expertise in COBRA Operations for WEX Inc. Flexible, reliable and possess excellent time keeping skills. Enthusiastic, self-motivated, reliable, responsible and hard working person. Mature team worker and adaptable to all challenging situations. Able to work well both in a team environment as well as using own initiative.
Overview
17
17
years of professional experience
Work History
COBRA OPERATIONS SPECIALIST
DBI/WEX Inc.
09.2016 - Current
- Setup and maintain employer accounts in applicable software
- Process COBRA form including qualifying event, enrollment, terminations
- Assist with check deposit and returns process
- Maintain group accounts
- Process incoming QB, NPM, SPM and continuation files
- Assist department supervisor with special projects
- Research systems errors and file format issues
MEDICARE BILLING SPECIALIST
Noridian
08.2013 - 09.2016
- Responsible for preparing and submitting claims for all Part B patients, Responsible for co-insurance billing for Part B, account follow-up and various other types of billing and reporting.
AGED CLAIM ANALYST
Noridian
08.2013 - 11.2014
- Process denials, refunds, appeals and claim status.
DATA ENTRY CLERK
Noridian
08.2013 - 11.2013
- User Provisioning
- Medical data processing
- Process NPI numbers to grant access to facilities for Medicare part A&B
SERVICE DESK CASHIER/CASHIER
Menards, INC
05.2007 - 08.2013
- Assist customers in various transactions with a high volume of customers while demonstrating a positive attitude in a professional work environment
- Process credit product applications and assist in payment support services
- Work with contractors providing ongoing service and support with product sales
- Organize and maintain payments to vendors and distributors on the local level
- Responsible for maintaining a balanced cash drawer at all times.
Education
ASSOCIATES OF APPLIED SCIENCE - Office Management
Rasmussen University-Fargo
Fargo, ND03.2014
CERTIFICATE - Advanced Multimedia/Web Design
Alexandria Technical College
Alexandria, MN12.2006
ASSOCIATES IN APPLIED SCIENCE - Communication Art & Design
Alexandria Technical College
Alexandria, MN05.2006
Skills
- HSA/FSA
- Customer Service
- Time Management
- Data Entry
- Microsoft Word/Outlook/Excel/PowerPoint
- Retail Sales
- Teamwork
- Adobe Creative Suite
- Cash Register
- Graphic Design
- ICD-10/ ICD-9
- HIPAA
- Medical Terminology
- Phone Etiquette
- Detail Oriented
- Case Management
Timeline
COBRA OPERATIONS SPECIALIST
DBI/WEX Inc.
09.2016 - Current
MEDICARE BILLING SPECIALIST
Noridian
08.2013 - 09.2016
AGED CLAIM ANALYST
Noridian
08.2013 - 11.2014
DATA ENTRY CLERK
Noridian
08.2013 - 11.2013
SERVICE DESK CASHIER/CASHIER
Menards, INC
05.2007 - 08.2013
ASSOCIATES OF APPLIED SCIENCE - Office Management
Rasmussen University-Fargo
CERTIFICATE - Advanced Multimedia/Web Design
Alexandria Technical College
ASSOCIATES IN APPLIED SCIENCE - Communication Art & Design
Alexandria Technical College
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