SHANNON ARTHUR
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Accomplished Service Rep with 15 years of experience interacting with customers to increase sales and offer services. Seasoned expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Banking Specialist
USAA Federal Savings Bank
Las Vegas, NV
04.2024 - Current
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Investigated and resolved account issues by offering applicable options to customers.
- Implemented effective fraud detection measures that significantly reduced instances of financial crime within the institution.
Prep Cook
L.G.C.
Las Vegas, Nevada
07.2015 - Current
- Ensured that all food items were prepared in accordance with safety and health regulations
- Monitored food temperatures and adjusted cooking times as necessary
- Prepared sauces, dressings, and other condiments as needed
- Followed instructions from the head chef and other kitchen staff
- Prepared a variety of dishes and food items in accordance with established recipes and procedures
- Set up and broke down the kitchen before and after each shift
- Kept track of the inventory and restocked food items as needed
- Assisted in the preparation of food items for catering events
- Worked with the team to ensure all orders were completed in a timely fashion
- Followed proper food handling procedures to ensure safe and healthy food.
Bartender / Host
Madame Tussauds Las Vegas
Las Vegas, Nevada
03.2023 - 09.2023
- Developed a reputation for excellent customer service and a willingness to go the extra mile
- Demonstrated exceptional attention to detail while mixing and serving drinks
- Regularly maintained a clean and organized bar area
- Managed inventory and restocked supplies as needed
- Developed an extensive knowledge of wines, beers, and liquors
- Developed a deep understanding of local and state liquor laws
- Upheld the highest standards of customer service.
Cashier
Macys Department Store
Dallas, Texas
01.2017 - 08.2021
- Answered customer telephone calls promptly and appropriately
- Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures
- Balanced currency, coins, and checks in cash drawers at the end of my shift, calculating daily transactions using computers, calculators, or adding machines
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests
- Processed returns and exchanges in accordance with store policy
- Maintained a neat and tidy checkout area
- Greeted customers and answered any questions they had
- Processed returns and exchanges with a high degree of accuracy.
Education
Certified Birth Doula - Medical
International Doula Institute
Las Vegas, NV03.2023
High School Diploma - General
Justin F Kimball
Dallas, Texas06.1993
Skills
- Data Processing
- Transactions
- Customer Relationship Management
- Financial Reporting
- Cash handling and management
Certification
- Certified Restaurant Server
- ServSafe Allergens
- Banking Specialist Certification
Timeline
Banking Specialist
USAA Federal Savings Bank
04.2024 - Current
Bartender / Host
Madame Tussauds Las Vegas
03.2023 - 09.2023
Cashier
Macys Department Store
01.2017 - 08.2021
Prep Cook
L.G.C.
07.2015 - Current
Certified Birth Doula - Medical
International Doula Institute
High School Diploma - General
Justin F Kimball