Shannon Austin

• Executed coordination of patient support services, enhancing appointment setups with Veterans Administration.
  Engaged in phone and email correspondence with office to streamline communication processes.

• Scheduled appointments and established billing arrangements for efficient client management.
  Processed partial payments and coordinated payment arrangements to enhance cash flow.
  Recognized as Office Employee of the Month three times for outstanding customer service.
  Maintained organized documentation to support billing and appointment scheduling.

Recorded vital signs and checked in patients using computer systems.
Managed transfer of test results to external offices efficiently.
Scheduled appointments and downloaded relevant files for patient care.
Conducted follow-up calls with insurance companies regarding billing issues.
Coordinated payment arrangements to support patient financial needs.
Sent emails to notify patients of appointment details and updates.

• Verified customers' paperwork for physical and drug screening compliance.
  Assisted medical staff by escorting patients to examination rooms.
  Conducted physical examinations, drug screenings, and hearing assessments.
  Performed blood draws and EKGs to support diagnostic processes.
  Facilitated physician procedures, including suturing assistance.
  Ensured accurate documentation of patient interactions and test results.
  Maintained cleanliness and organization in medical office environment.