Shannon Babcook
Marysville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Life Coach
Self-employeed
Marysville, MI
07.2020 - Current
- Developed personalized coaching plans to address clients' individual goals and challenges.
- Facilitated group workshops focused on personal development and goal setting techniques.
- Provided ongoing support and accountability to clients through regular check-ins and progress assessments.
- Implemented effective communication strategies to enhance client engagement and motivation.
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
Office Cleaner
Dream Clean
Port Huron, MI
04.2017 - 03.2023
- Maintained cleanliness and sanitation standards in office spaces, ensuring a safe environment for employees.
- Utilized cleaning chemicals and equipment safely and effectively to enhance workspace hygiene.
- Developed and implemented efficient cleaning schedules to optimize workflow and minimize disruption.
- Trained new staff on proper cleaning techniques and safety protocols to ensure compliance with company standards.
- Disinfected microwaves, coffee makers and refrigerators to prevent spread of germs and bacteria.
Sales Associate/Front Office Assistant
Ivy Promotions
Ann Arbor, MI
05.2012 - 03.2017
- Cultivated strong customer relationships to enhance loyalty and repeat business.
- Executed sales strategies by effectively promoting products to meet customer needs.
- Trained and mentored new team members on sales techniques and product knowledge.
- Analyzed customer feedback to identify opportunities for service improvement.
- Monitored inventory levels, ensuring timely restocking of popular merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Library Page
St. Clair County Library System
Port Huron, MI
08.2004 - 03.2012
- Organized and shelved library materials according to classification systems.
- Assisted patrons with locating resources and navigating library catalog systems.
- Maintained cleanliness and orderliness of library spaces to enhance user experience.
- Collaborated with staff to implement efficient shelving and inventory processes.
- Assisted with the preparation and setup of meeting rooms for library-sponsored events, ensuring a smooth experience for all participants.
- Offered support during children''s programming events by setting up materials, supervising attendees, and assisting with cleanup as needed.
- Interacted professionally with diverse populations while addressing their unique needs in a respectful manner.
- Supported library events and programs, contributing to increased community engagement and participation.
- Answered questions from patrons and helped to find desired materials.
Education
Certificate - Book Keeping
Intuit Quickbooks
Certificate - Administrative Assistant
Gale Courses
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Telephone reception
- Research assistance
- Administrative support
- Telephone etiquette
- Computer assistance
- Skilled researcher
- Written and oral communication
- Materials management
Timeline
Life Coach
Self-employeed
07.2020 - Current
Office Cleaner
Dream Clean
04.2017 - 03.2023
Sales Associate/Front Office Assistant
Ivy Promotions
05.2012 - 03.2017
Library Page
St. Clair County Library System
08.2004 - 03.2012
Certificate - Book Keeping
Intuit Quickbooks
Certificate - Administrative Assistant
Gale Courses