Shannon Baltazar
Wilbraham,MA
Summary
Dynamic Owner/Operator at Baltazar Hair Company, adept in operations management and customer service excellence. Successfully developed marketing strategies that boosted brand awareness and expanded the customer base. Proven track record in inventory management and relationship building, ensuring optimal business performance and client satisfaction.
Overview
6
6
years of professional experience
Work History
Owner/Operator
Baltazar Hair Company
Wilbraham, MA
09.2019 - Current
- Ensured seamless business functions and customer contentment.
- Managed inventory by monitoring stock levels and placing orders for necessary supplies.
- Developed marketing strategies to enhance brand awareness and attract new customers.
- Developed effective scheduling systems to enhance workforce productivity and service efficiency.
- Managed financial transactions, including budgeting and expense tracking for profitability.
- Trained new staff on operational procedures and customer service standards.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Fostered positive relationships with suppliers to ensure reliable product availability and quality.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Operated daily business functions, ensuring smooth workflow and customer satisfaction.
- Maintained inventory management, tracking stock levels and ordering supplies as needed.
- Implemented efficient scheduling systems to optimize employee productivity and service delivery.
Education
High School Diploma -
Monument Mountain High School
Great Barrington, MACosmetology License -
Kay Harvey Cosmetology School
West Springfield, MASkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales negotiation
- Personnel management
- Operations oversight
- Inventory management
- Payroll processing
- Relationship management
- Marketing strategy development
- Business operations management
- Client relationship management
- Sales strategy development
- Financial reporting
- Vendor negotiation
- Profit optimization
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Schedule management
- Accurate record keeping
Timeline
Owner/Operator
Baltazar Hair Company
09.2019 - Current
High School Diploma -
Monument Mountain High School
Cosmetology License -
Kay Harvey Cosmetology School