Shannon Bamberg
Milford,CT
Summary
Dynamic and dedicated waitress with a proven track record at IHOP, excelling in customer service and complaint resolution. Skilled in multitasking and cash handling, I consistently enhance guest satisfaction through attentive service and effective communication. Committed to maintaining a clean and welcoming environment while ensuring order accuracy and timely meal delivery.
Overview
7
7
years of professional experience
Work History
Waitress
IHOP
09.2018 - 02.2023
- Provided excellent customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Operated point-of-sale system for order processing and payment handling.
- Maintained cleanliness and organization of dining area and service stations.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Waitress
Pizzaco
03.2016 - 01.2017
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Waitress
The Plate
08.2016 - 10.2018
- Provided exceptional customer service in a fast-paced dining environment.
- Memorized menu items and daily specials to assist customers effectively.
- Collaborated with kitchen staff to ensure timely meal delivery and accuracy.
- Handled cash and processed payments efficiently at point of sale system.
- Maintained cleanliness and organization of dining area throughout shifts.
- Resolved customer complaints promptly to enhance overall dining experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
High School Diploma - General
Platt Tech
Orange CT06.2010
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Hospitality service expertise
- Handling complaints
- Food running
- Table setting
- Order accuracy
- Complaint resolution
- Active listening
- Menu memorization
- Table bussing
- Allergy awareness
Timeline
Waitress
IHOP
09.2018 - 02.2023
Waitress
The Plate
08.2016 - 10.2018
Waitress
Pizzaco
03.2016 - 01.2017
High School Diploma - General
Platt Tech