Shannon Bartush
Milton
Summary
Dynamic professional with extensive experience at Navy Federal Credit Union, excelling in customer service and data entry. Proven ability to enhance productivity and resolve complex inquiries, while effectively training new employees. Adept at multitasking and office organization, consistently fostering strong relationships with clients and colleagues alike.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for our members.
Overview
19
19
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Pensacola
09.2022 - Current
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Leveraged software and systems to research and resolve member inquiries.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
Office Manager
Banks Construction
Pensacola
07.2021 - 08.2022
- Organized company events including holiday parties, team building activities .
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained confidential records relating to personnel matters.
- Maintained filing system for records, correspondence and other documents.
- Recruited and trained new employees to meet job requirements.
Accounts Payable and Receivable Clerk
Cooper Plumbing
Milton
08.2019 - 07.2021
- Developed relationships with vendors through regular communication over the phone or email.
- Verified, coded and entered invoices into accounting software.
- Handled accounts payable and receivable, including invoicing and payment processing.
General Manager
Shrimp Basket
Milton
03.2006 - 08.2019
- Delegated work to staff, setting priorities and goals.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Built and maintained loyal, long-term customer relationships through effective account management.
Education
High School Diploma -
Pace High School
Penn Foster 03-2025
Skills
- Customer service
- Data entry
- Office organization
- Multitasking Abilities
- Document management
- Employee training
- Shift scheduling
Accomplishments
- I received the Cornerstone Award in November of 2024.
Timeline
Member Service Representative
Navy Federal Credit Union
09.2022 - Current
Office Manager
Banks Construction
07.2021 - 08.2022
Accounts Payable and Receivable Clerk
Cooper Plumbing
08.2019 - 07.2021
General Manager
Shrimp Basket
03.2006 - 08.2019
High School Diploma -
Pace High School