Shannon Beagle
Stewartsville,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Receptionist
Warren Animal Hospital
Phillipsburg, NJ
04.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Work with Cornerstone
Store Manager
CosmoProf
Easton, PA
06.2017 - 04.2023
- Reported issues to higher management with great detail
- Trained new employees on proper protocols and customer service standards
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Store Associate
CosmoProf
Easton, PA
09.2014 - 06.2017
- Listened to customer needs and desires to identify and recommend optimal products
- Prioritized helping customers over completing other routine tasks in store
- Developed strong rapport with customers and created positive impression of business
- Engaged in friendly conversation with customer to better uncover individual needs
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Built customer loyalty and retention by delivering excellent shopping experiences
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Store Associate/ Key Holder
Bath & Body Works
10.2011 - 09.2014
- Interacted well with customers to build connections and nurture relationships
- Responded to customer concerns, working with manager to help obtain the customer needs
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Cosmetology License -
Warren County Technical School Adult Program
05.2012
High School Diploma -
Phillipsburg High school
01.2011
Skills
- Order Supplies
- Employee Motivation
- Inventory Management
- Microsoft programs
- Sales Activities
- Staff Management/ Training
- Time Management
- Team Leadership
- Goals and Performance
- Active Listening
- Customer Relations
- Management Team-Building
Timeline
Receptionist
Warren Animal Hospital
04.2023 - Current
Store Manager
CosmoProf
06.2017 - 04.2023
Store Associate
CosmoProf
09.2014 - 06.2017
Store Associate/ Key Holder
Bath & Body Works
10.2011 - 09.2014
Cosmetology License -
Warren County Technical School Adult Program
High School Diploma -
Phillipsburg High school