Shannon R. Bennett
Chicago,IL
Summary
Ambitious individual promoting a love of various cuisines and a dynamic understanding of the food and beverage industry. While always looking to learn more, 4 years and varying positions in the restaurant industry has provided a lot of knowledge. Experience in Asian specific and French specific cuisine.
Overview
6
6
years of professional experience
Work History
Chef De Rang/ Chef D'etage
Merten's Hospitality
Grand Rapids, MI
07.2021 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Connect with guests through the history of the historic location.
- Keep close track of progress of each guest.
- Build and implement training materials
Bartender
Merten's Hospitality
Grand Rapids, MI
05.2021 - 06.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Server/Bartender
Fujiyama
Grand Rapids, MI
09.2019 - 05.2021
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Kitchen Expeditor
Texas Roadhouse
Mt. Pleasant, MI
10.2018 - 02.2019
- Maintained speed of service for food orders while minimizing errors and complaints.
- Assisted preparation of food plates, overseeing quality and appearance.
- Trained new expeditors and food runners according to company policies and standards.
- Confirmed proper placement of products and side items while implementing special instructions.
Kitchen Expeditor
Texas Roadhouse
Kentwood, MI
06.2018 - 08.2018
- Maintained speed of service for food orders while minimizing errors and complaints.
- Assisted preparation of food plates, overseeing quality and appearance.
- Trained new expeditors and food runners according to company policies and standards.
- Confirmed proper placement of products and side items while implementing special instructions.
Cashier
Lowe’s Home Improvement
Grand Rapids, MI
06.2018 - 08.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Psychology
Central Michigan University
Mount Pleasant, MI2027
Northview High School
Grand Rapids, MI2017
Skills
- Staff Supervision and Coordination
- Resolving Complaints
- Flexible and Adaptable
- Quality Control and Oversight
- Upselling and Cross Selling
- Menu Memorization and Presentation
Timeline
Chef De Rang/ Chef D'etage
Merten's Hospitality
07.2021 - Current
Bartender
Merten's Hospitality
05.2021 - 06.2021
Server/Bartender
Fujiyama
09.2019 - 05.2021
Kitchen Expeditor
Texas Roadhouse
10.2018 - 02.2019
Kitchen Expeditor
Texas Roadhouse
06.2018 - 08.2018
Cashier
Lowe’s Home Improvement
06.2018 - 08.2018
Psychology
Central Michigan University
Northview High School
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