Shannon Bertke
Saint Louis
Summary
Dedicated server with exceptional customer service skills. Proven ability to enhance guest engagement and satisfaction through attentive dining experiences and prompt service.
Overview
13
13
years of professional experience
Work History
Server/ Culinary Professional
Olive Garden Restaurant
Fenton, MO
05.2023 - Current
- Provided exceptional customer service and ensured guest satisfaction through attentive dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Assisted management to ensure everything ran smoothly.
Caregiver
Richard Emerson
Saint Louis, MO
06.2019 - 11.2022
- Assisted with medication management, ensuring adherence to prescribed schedules and protocols.
- Developed and implemented engaging activities to promote cognitive and physical stimulation for clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Server/Prep Cook
Olive Garden Restaurant
Chesterfield, MO
02.2013 - 06.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Resolved guest concerns promptly, ensuring positive dining experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Education
High School Diploma -
South County Technical
Sunset Hills, MO05-2003
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server/ Culinary Professional
Olive Garden Restaurant
05.2023 - Current
Caregiver
Richard Emerson
06.2019 - 11.2022
Server/Prep Cook
Olive Garden Restaurant
02.2013 - 06.2019
High School Diploma -
South County Technical