Shannon Bibb
Greater Birmingham,Alabama
Summary
Service-focused, conscientious, and experienced Business Professional bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns, develop proactive solutions and implement corrections with efficiency. Accomplished in providing unsurpassed support to demanding customers. Offering numerous years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge, and exceeding expectations. Seeking a rewarding position with a growing organization.
Overview
13
13
years of professional experience
Work History
Substitute Teacher
Kelly Services
09.2025 - Current
- Deliver instructional support across various grade levels and subject areas by following lesson plans and maintaining continuity of classroom instruction.
- Manage classroom behavior effectively to ensure a safe, respectful, and productive learning environment.
- Adapt teaching methods and materials to meet the diverse learning needs of students.
- Communicate clearly with students, faculty, and administration to support educational objectives and address student needs.
- Maintain accurate records of attendance, assignments, and classroom activities.
- Uphold school policies, procedures, and district standards at all times.
- Demonstrate flexibility and professionalism when transitioning between different classrooms and school environments.
Social Security Administration
09.2019 - 04.2025
- Manage access control systems to examine, investigate, adjudicate, and authorize the administering of benefit records related to medical disability programs.
- Collaborate with cross-functional teams and the public by telephone or mail regarding benefits & medical disability programs and payment amounts for various Social Security programs.
- Conduct substantive analysis to make benefit determinations and apply Social Security policies and regulations.
- Maintain the Master Beneficiary Record and other SSA systems data by analyzing and resolving complex alerts and exceptions.
- Implement Title II and XVI of the Social Security Acts to compute proper benefit rates and ensure accurate payments.
- Correspond with attorneys and beneficiaries using clear oral and written communication to explain complex laws and decisions.
- Participate in ongoing professional development through SSA training programs.
Customer Service Representative
Blue Cross Blue Shield of Alabama
03.2018 - 09.2019
- Conferred with customers through diverse and high volume of health insurance related calls and correspondence on a daily basis.
- Processed a full knowledge of contract benefits, changes in coverage, eligibility, claims insurance guidelines, and verification procedures with capability to discuss denial and rejection codes with patients.
- Achieved quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
- Consulted and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.
- Documented & recorded information regarding inquiries and correspondence by updating BCBS files and system agencies to obtain information and ensure resolution of customer inquiries.
Loan Officer & New Account Specialist
Regions Bank
09.2014 - 11.2017
- Responsible for the overall customer interaction and interfaced with all parties involved on each individual loan that is originated from application.
- Established, developed, and maintained positive relationships with existing and potential customers.
- Recommended loan approvals and denials based on customer loan application reviews.
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Compiled database of loan applicants' credit histories, corporate financial statements, and other financial information.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Closely monitored performance of current portfolio of specialty loans and made changes to achieve performance targets.
Contact Center Professional Banker
Regions Bank
12.2012 - 09.2014
- Completed special procedures for customers such as ordering new checks, stopping payments, or investigating identity theft.
- Evaluated customers' current relationship and business objectives to effectively recommend additional products or services.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Consulted on business packages and made personalized recommendations and sales targets.
- Provided advice on different bank products and financial options.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance and transitioned to OJT Coach.
Education
Theater Arts
Alabama State University
Montgomery, ALSkills
- Computer Proficiency: Microsoft Office (Word, Excel, Outlook), data entry, basic troubleshooting, and digital communication tools
- Customer Service: Strong communication, problem-solving, conflict resolution, and relationship-building skills
- Childcare & Classroom Support: Experience working with children in educational settings, classroom management, student engagement, and behavioral support
- Organization & Time Management: Ability to multitask, prioritize responsibilities
Timeline
Substitute Teacher
Kelly Services
09.2025 - Current
Social Security Administration
09.2019 - 04.2025
Customer Service Representative
Blue Cross Blue Shield of Alabama
03.2018 - 09.2019
Loan Officer & New Account Specialist
Regions Bank
09.2014 - 11.2017
Contact Center Professional Banker
Regions Bank
12.2012 - 09.2014
Theater Arts
Alabama State University