Shannon Black
Swansea,IL
Summary
I am highly motivated with experience in providing exceptional customer service in a healthcare setting. I have proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. I consider myself an expert in utilizing my skills to build relationships and foster trust with patients.
Overview
3
3
years of professional experience
Work History
Patient Care Technician
Barnes Jewish Hospital
St Louis, Missouri
09.2024 - Current
- Monitor vital signs and report changes to healthcare team.
- Support patients with mobility and personal hygiene needs.
- Perform EKGs, phlebotomy, and laboratory tests as directed by physician or RN.
- Support daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Patient Access Representative
BJC Healthcare Memorial Shiloh
Shiloh, IL
05.2022 - 09.2024
- Verify insurance information and collected necessary documentation.
- Collaborate with clinical staff to enhance patient flow and access.
- Scan documents into electronic medical records system.
- Register patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Education
Pre Nursing Candidate -
Southwestern Illinois College
Belleville, IL05-2028
High School Diploma -
Belleville East High School
Belleville, IL05.2017
Skills
- ADL support
- CPR certification
- Specimen collection
- Time management
- Health insurance knowledge
- Multitasking and organization
References
- Latrica Gibson, BJC Healthcare, Supervisor, latricia.betts@bjc.org
- Brittany Davis, BJC Healthcare, Manger, Brittany.davis@bjc.org
Timeline
Patient Care Technician
Barnes Jewish Hospital
09.2024 - Current
Patient Access Representative
BJC Healthcare Memorial Shiloh
05.2022 - 09.2024
Pre Nursing Candidate -
Southwestern Illinois College
High School Diploma -
Belleville East High School