Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shannon Blair

Raleigh,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Facility Operations Manager

Life Time
06.2021 - 01.2024
  • Recruit for the Ops department and offers input to the General Manager on hiring, promotions, and disciplinary actions.
  • Led facility management staff and consultants in producing business plan that focused on facility operations.
  • Maintain the monthly, quarterly and annual department budget and submits monthly financial reports to the General Manager.
  • Ensure staff keeps the locker rooms, fitness floors and common areas clean and welcoming at all times.
  • Coach, manage and schedule up to 40 team members.
  • Train staff through orientation, direction, and feedback.
  • Oversaw maintenance and repair projects of the club, which includes communication with all departments to survey the condition.

General Manager

Life Time
02.2020 - 05.2021
  • Perform daily walk-through inspections to ensure that all areas of the club are clean, neat, organized, and like new.
  • Analyze Net Satisfaction Scores to ensure the best member experience is delivered.
  • Monitor budgets, forecasts revenue and expenses for each department monthly/quarterly/annually.
  • Monitor supplies, payroll, cost of goods, and expenses for each department monthly/quarterly/annually.
  • Meet one-on-one weekly with each Department Manager to ensure KPI’s are followed and the departments are meeting and exceeding budgetary goals.
  • Provide effective individual performance evaluations and recognition programs and awards.
  • Authorize new hires, promotions, employee status changes, and terminations with the Department Managers.

Personal Training Manager

Life Time
04.2017 - 01.2020
  • Provide visionary leadership to drive key company initiatives and Profit & Loss financial statements.
  • Assess individual performance; provide feedback, and employee recognition.
  • Monitor all personal training department supplies and expenditures.
  • Conducted Weekly Education and Business Meetings.
  • Make hiring, promotion, disciplinary, and termination recommendations to the General Manager.
  • Designed specific workout systems for individual clients based on performance ability.

Team Member Development Manager

Life Time
12.2014 - 04.2017
  • Oversee the onboarding, development and succession of LT Fitness Professionals.
  • Plan and manage the execution of hitting old business portion of club's monthly goal.
  • Conduct shadows for member experience interactions to assure artistry level experience.
  • Complete practical interview for all candidates.

General Manager

Fitness Connection
11.2009 - 12.2014
  • Ensure gym achieves revenue, expense control, and thereby profitability goals by transitioning entire business model of membership dues to club ownership partnership.
  • Effectively managed all areas of facets of operations to include memberships, service and product sales, facility management, and personnel management.
  • Develop relationships with area businesses for corporate memberships for employees and their family.
  • Managed facilities up to 150,000 sq.ft and 100+ team members.

Education

B.S - Sports Management

North Carolina State University

Skills

  • Sales
  • Attention To Details
  • Problem Solving
  • Data Analysis
  • Product Knowledge
  • Customer Service
  • Self Management
  • Adaptability
  • Ability to Work Under Pressure
  • Clear Communication
  • Decision Making
  • Asset management

Accomplishments

  • Generated well over $15k in personal sales prior to the record breaking Grand Opening of Raleigh.
  • Top 10 in Overall Personal Sales with $64k at Life Time Athletic.
  • Successfully recruited and onboarded 17 Fitness Professionals with minimal draw impact.
  • Top Overall Winner in Club and Personal Performance. Personally sold 300 memberships.

Timeline

Facility Operations Manager

Life Time
06.2021 - 01.2024

General Manager

Life Time
02.2020 - 05.2021

Personal Training Manager

Life Time
04.2017 - 01.2020

Team Member Development Manager

Life Time
12.2014 - 04.2017

General Manager

Fitness Connection
11.2009 - 12.2014

B.S - Sports Management

North Carolina State University

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Shannon Blair