Shannon Boudreaux
Summary
Legal Liaison with extensive expertise in healthcare administration and record keeping. Proficient in electronic medical records management, ensuring billing accuracy and completeness. Demonstrated ability to analyze explanations of benefits, verify insurance eligibility, and maintain updated patient accounts in compliance with ICD10-CM, CPT, and ICD-10-PCS standards. Committed to optimizing healthcare operations while enhancing patient financial experiences.
Overview
18
18
years of professional experience
Work History
Legal Liaison
Clearway Pain Solutions Institute
01.2024 - Current
- Coordinate and support the functions of the personal injury department related to medical records and billing.
- Respond to requests for medical records and billing summaries.
- Establish a point of contact with law offices.
- Coordinate depositions and other legal matters with law offices and providers.
- Analyze billing statements for discrepancies.
- Identify opportunities for improvement in processes.
- Amend patient charts regarding health insurance policies, while ensuring the proper sequence of various policies.
- Maintain patient confidentiality.
Procedure Scheduling Representative
Clearway Pain Solutions
08.2022 - 01.2024
- Schedule procedures per provider orders and facility guidelines, while allowing ample time to obtain authorizations.
- Enter special instructions to providers
- Query providers regarding time allotments for procedures, as well as repetitive procedure spacing.
- Advise patients concerning pre-procedure instructions, answer questions, and address patient concerns.
Medical Transcriptionist and Billing Specialist
Renalus Center for Kidney Care
12.2019 - 08.2022
- Transcribe discharge notes and letters for various providers, including physicians and mid-levels
- Review and edit transcribed reports for spelling, grammar, clarity, consistency, and proper medical terminology
- Research electronic medical records for verification and completeness
- Query providers regarding discrepancies or clarity
- Upload and route reports to the appropriate individual for further action needed
- Scanning and uploading documents into electronic medical records
- Posting insurance payments and self pays to patient accounts
- Balance posting report against the day sheet of posted payments
- Reference explanation of benefit (EOB) for clarification on co-payment, deductible, co-insurance, or denial codes
- Verify insurance eligibility and update the patient account with demographics
Medical Transcriptionist
InHealth Record Systems/InHealth Clinical Documentation Services
01.2007 - 12.2019
- Transcribe dictation for various medical reports, including patient histories, physical examinations, laboratory reports, and correspondence
- Review and edit transcribed reports for spelling, grammar, clarity, consistency, and proper medical terminology
- Maintain strict turn-around time and patient confidentiality while adhering to rigid HIPAA regulations
- Straight transcription
- Specialties included internal medicine, pain management, orthopedics, hematology/oncology, and neurosurgery
Education
Healthcare Management - BS
PENSACOLA STATE COLLEGE
06-2024
Medical Information Coder/Biller Certificate -
PENSACOLA STATE COLLEGE
Health Information Technology - AS
PENSACOLA STATE COLLEGE
HIGH SCHOOL DIPLOMA -
GEORGE DEWEY HIGH SCHOOL
SUBIC BAY, PHILIPPINESSkills
- Epic
- Acumen 20
- MicroMD
- Citrix
- Athena
- Proficient in Word
- Proficient in Excel
- Athena
- Attention to detail
- Effective Oral Communication
- Clear and Concise Writing
- Motivated Learner
- Medical terminology analysis
- Policies and procedures implementation
Previous Last Name:
Ball
Timeline
Legal Liaison
Clearway Pain Solutions Institute
01.2024 - Current
Procedure Scheduling Representative
Clearway Pain Solutions
08.2022 - 01.2024
Medical Transcriptionist and Billing Specialist
Renalus Center for Kidney Care
12.2019 - 08.2022
Medical Transcriptionist
InHealth Record Systems/InHealth Clinical Documentation Services
01.2007 - 12.2019
Healthcare Management - BS
PENSACOLA STATE COLLEGE
Medical Information Coder/Biller Certificate -
PENSACOLA STATE COLLEGE
Health Information Technology - AS
PENSACOLA STATE COLLEGE
HIGH SCHOOL DIPLOMA -
GEORGE DEWEY HIGH SCHOOL
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