Tonshalia Addie
Norfolk,VA
Summary
Dynamic Medical Assistant with extensive experience, excelling in patient care and medical records management. Proven ability to enhance clinic efficiency through effective time management and insurance verification. Committed to delivering high-quality support while fostering teamwork and maintaining compliance with industry standards. Certified in CPR/AED and skilled in lab equipment operation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Clearway Pain Solutions Institute
Pensacola, FL
04.2023 - 05.2025
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared lab specimens for diagnostic evaluation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Medical Assistant
Woodlands Medical Group
08.2022 - 11.2022
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Completed EKGs and other tests based on patient presentation in office.
Medical Assistant/Lab Technician
The Pain Relief Center Of Georgia
12.2021 - 08.2022
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Scribe
Scribeamerica
04.2019 - 12.2021
- Communicated with other medical staff and personnel to obtain additional patient information.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Promoted positive work environment through proactive collaboration with team members and adherence to established protocols and procedures.
- Received consistent positive feedback from supervisors for attention to detail, commitment to accuracy, and dedication to providing high-quality scribe support.
- Utilized templates and macros to streamline transcription processes.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
Cashier
Walmart
05.2014 - 08.2014
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers entering store and responded promptly to customer needs.
Education
Master of Science - Biomedical Sciences
Troy University
Troy, AL05.2021
Bachelor of Science - Biology
South Carolina State University
Orangeburg, SC05.2017
Skills
- Certified in CPR/AED
- Lab equipment operation
- Time management abilities
- Phlebotomy techniques
- Office support
- Team building
- Inventory management
- Updating medical records
- Electronic medical records
- Managing medical laboratory equipment
- R Studio
- Insurance verification
- Data entry
- Patient scheduling
- Prescription refills
Certification
- CPR/ Basic life support
- Certified medical assistant
Community Service
- Adopt- A- Child
- MLK Day of Service (Pillowcase Dress Project)
- Teach vacation bible school at home church
- Habitat for Humanity (home building and Restore)
- Christmas Caroling at local nursing home
Activities and Leadership Positions
Activities and Leadership Positions
- American Red Cross Intern - Help facilitate blood drives and assisted in community outreach by expressing the importance of blood donation
- Men Against Cancer (MAC)- Organized various community service opportunities and coordinated an all-male fashion show for the men’s cancer fund and American Cancer Society
- National Society of Black Engineers- Historian
Timeline
Medical Assistant
Clearway Pain Solutions Institute
04.2023 - 05.2025
Medical Assistant
Woodlands Medical Group
08.2022 - 11.2022
Medical Assistant/Lab Technician
The Pain Relief Center Of Georgia
12.2021 - 08.2022
Medical Scribe
Scribeamerica
04.2019 - 12.2021
Cashier
Walmart
05.2014 - 08.2014
Master of Science - Biomedical Sciences
Troy University
Bachelor of Science - Biology
South Carolina State University
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