Shannon Bradley
Indianapolis
Summary
Dynamic and results-driven bartender with extensive experience in high-volume service environments. Expertise in mixology, customer service, and inventory management ensures seamless bar operations while consistently exceeding guest expectations. Proven ability to thrive under pressure, delivering exceptional customer satisfaction and fostering positive experiences. Collaborative team player with strong communication skills, dedicated to enhancing efficiency and quality in every aspect of service.
Overview
23
23
years of professional experience
Work History
Department Head of Environmental Services
American Seniors Association
Beech Grove, IN
09.2020 - Current
- Set and managed departmental budgets, controlling expenses to meet financial goals.
- Conducted performance evaluations of staff and provided guidance for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Bar Manager
Taps and Dolls Indy
Indianapolis, IN
10.2010 - 02.2020
- Maintained detailed inventory of bar supplies and stocked work areas.
- Monitored cash intake to reduce discrepancies.
- Oversaw compliance with health regulations, maintaining a safe environment for staff and patrons.
- Supervised daily bar operations, ensuring high standards of service and customer satisfaction.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Bartender
Howl At The Moon
Indianapolis, IN
02.2008 - 10.2010
- Adhered to state regulations regarding serving alcohol responsibly.
- Delivered exceptional customer service in fast-paced bar environment.
- Monitored bar inventory and promptly restocked low items before depletion.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
Bartender
Ugly Monkey
Indianapolis, IN
04.2003 - 02.2008
- Effectively multitasked within fast-paced environment.
- Assisted in setting up the bar for service shift.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Adhered to state regulations regarding serving alcohol responsibly.
Education
License - Cosmetology
A Cut Above
Indianapolis, IN05-2001
High School Diploma -
BGHS
Beech Grove, IN05-2000
Skills
- Employee hiring
- Staff development and team building
- Time management
- Problem-solving
- Conflict de-escalation
- Customer service/ engagement
- Supply and inventory management
- Budget management
- Adaptability and flexibility
- Good judgment
Timeline
Department Head of Environmental Services
American Seniors Association
09.2020 - Current
Bar Manager
Taps and Dolls Indy
10.2010 - 02.2020
Bartender
Howl At The Moon
02.2008 - 10.2010
Bartender
Ugly Monkey
04.2003 - 02.2008
High School Diploma -
BGHS
License - Cosmetology
A Cut Above
References
References available upon request.
Education and Training
other,other