Shannon Brady
Hensley,AR
Summary
Diligent customer care with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
6
6
years of professional experience
Work History
PCA
Above and Beyond Home Care
Little Rock, AR
08.2024 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications according to prescribed schedules and protocols.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Customer Service Representative
Doors to Floors LLC
Hensley, AR
02.2020 - Current
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with sales teams to provide accurate product information and support initiatives.
Education
Sterile Processing Tech
Miller Motte Technical College
Clarksville, TNSkills
- Personal hygiene assistance
- HIPAA compliance
- Meal preparation
- Daily living assistance
- Medication reminders
- Customer service
Timeline
PCA
Above and Beyond Home Care
08.2024 - Current
Customer Service Representative
Doors to Floors LLC
02.2020 - Current
Sterile Processing Tech
Miller Motte Technical College