Shannon Bringhurst
251 State Road 939,Florida
Summary
Motivated Assistant General Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
2027
2027
years of professional experience
Work History
Assistant General Manager
Kampgrounds of America
Sugarloaf Key Florida
03.2021 - Current
- Streamlined daily operations to enhance guest satisfaction and service efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Monitor daily transactions and reports from OTA's, POS systems for accuracy.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service.
- Manage scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Assist the General Manager with the daily operations of the RV campground and Sugarloaf Key Hotel.
- Assist the General Manager with financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- All operations of the RV Campground and Hotel in the absence of the General Manager
Bookkeeper
Kampgrounds of America
Sugarloaf Key Florida
03.2021 - 12.2022
- Managed daily financial transactions, ensuring accuracy and compliance with accounting standards.
- Reconciled bank statements and maintained general ledger for accurate financial reporting.
- Developed and implemented streamlined bookkeeping processes to enhance operational efficiency.
Guest Service Representative
Kampgrounds of America
St. Petersburg, FL
05.2018 - 03.2021
- Coordinated campground reservations using K2 software, ensuring accurate data entry and updates.
- Oversaw daily front desk operations, ensuring adherence to company policies and procedures.
- Delivered exceptional customer service, addressing guest inquiries and resolving concerns promptly.
- Managed check-in/check-out processes efficiently, enhancing guest satisfaction.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Court Deputy
Calloway County Sheriffs Department
Kentucky
2013 - 2018
- Collaborated with attorneys and law enforcement to facilitate smooth courtroom operations.
- Enforced court procedures to ensure compliance with legal standards and regulations.
- Monitored courtroom behavior to uphold decorum and safety protocols during sessions.
- Handled database management for specific areas of law.
- Conducted security screenings for visitors and personnel entering the courthouse.
- Handled emergency situations calmly and efficiently, applying first aid when necessary while awaiting medical support if needed.
- Managed prisoner transport to and from court hearings, maintaining compliance with established safety protocols at all times.
- Collaborated with other law enforcement agencies to apprehend fugitives and enforce court orders effectively.
911 Dispatcher
University of Louisville Police Department
Louisville Kentucky
2003 - 2013
- Operated multi-line phone systems to receive emergency calls and assess situations promptly.
- Coordinated communication between dispatchers, law enforcement, and emergency responders to ensure timely support.
- Maintained accurate records of incidents and responses in a computerized dispatch system for accountability.
- Provided real-time updates on emergencies to responding units, enhancing situational awareness and response times.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Education
Criminal Justice
Department of Criminal Justice
Kentucky2003
High School Diploma -
Warren County Career Center
Lebanon, OH1995
Skills
- Time & Workflow Management
- Critical Thinking
- Conflict Resolution
- Self-Motivation
- Interpersonal Skills
- Adaptability
- Attention to Detail
- Strong work ethic
- Project and operations management
- Organization
- Knowledge of Newbook & OTA's
- Financial Reporting and budgeting
Timeline
Assistant General Manager
Kampgrounds of America
03.2021 - Current
Bookkeeper
Kampgrounds of America
03.2021 - 12.2022
Guest Service Representative
Kampgrounds of America
05.2018 - 03.2021
Court Deputy
Calloway County Sheriffs Department
2013 - 2018
911 Dispatcher
University of Louisville Police Department
2003 - 2013
Criminal Justice
Department of Criminal Justice
High School Diploma -
Warren County Career Center