Shannon Brown
Brattleboro
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
15
15
years of professional experience
Work History
Laundry Aide
Maplewood Nursing Home
Westmoreland
11.2021 - 12.2024
- Folded cleaned bedding sheets, towels, robes according to hotel standards.
- Assisted with stocking shelves with fresh linens when necessary.
- Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
- Transported laundry in carts and sorted dirty items by load type.
- Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
- Provided excellent customer service by greeting customers, answering questions, and responding to requests.
- Received and sorted articles by type, color and degree of soil.
- Started washers and driers, turning valves or levers to regulate machine processes.
- Examined and sorted articles needing to be cleaned into lots according to color, fabric and dirt content.
- Ensured that all finished items are properly labeled before being stored away safely.
Laundry Aide
Helen Porter Healthcare And Rehabilitation Center
Middlebury
03.2020 - 08.2021
- Inspected laundry for damage or stains to repair or pre-treat.
- Sorted and counted articles removed from dryers to fold, hang and wrap.
- Transported laundry in carts and sorted dirty items by load type.
- Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
- Assisted with stocking shelves with fresh linens when necessary.
- Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
- Folded cleaned bedding sheets, towels, robes according to hotel standards.
- Ensured that all finished items are properly labeled before being stored away safely.
- Examined and sorted articles needing to be cleaned into lots according to color, fabric and dirt content.
- Started washers and driers, turning valves or levers to regulate machine processes.
- Provided excellent customer service by greeting customers, answering questions, and responding to requests.
- Hung garments on stretch frames to dry.
- Cleaned lint filters after every load is complete in order to prevent fire hazards.
Deli Clerk
Hometown Deli
Rutland
12.2015 - 02.2020
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Tailored orders to address customer allergies and gluten concerns.
- Maintained cleanliness of the deli area and equipment.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Sliced meats and cheeses and weighed deli items for customers.
- Rotated product on shelves to ensure freshness.
- Adhered to health regulations regarding food handling and sanitation standards.
- Processed payments on cash register and counted back bills and change to patrons.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
Sandwich Artist
SUBWAY®Restaurants
Middlebury
03.2014 - 09.2015
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Replenished condiments and other supplies at front counter areas.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Completed opening, closing and shift change tasks by following company guidelines.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Assembled and served meals according to specific guest requirements.
Cashier
T.J. Maxx
Middlebury
04.2010 - 03.2014
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Discounted purchases by scanning and redeeming coupons.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Resolved customer complaints professionally in accordance with company policy.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
Otter Valley Union High School
Brandon, VT06-2012
Skills
- Customer service
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Professional demeanor
- Safety compliance
- Reliability
Affiliations
- Currently a stay at home mom
- I have a 2 year old daughter and a 9 year old step son
Timeline
Laundry Aide
Maplewood Nursing Home
11.2021 - 12.2024
Laundry Aide
Helen Porter Healthcare And Rehabilitation Center
03.2020 - 08.2021
Deli Clerk
Hometown Deli
12.2015 - 02.2020
Sandwich Artist
SUBWAY®Restaurants
03.2014 - 09.2015
Cashier
T.J. Maxx
04.2010 - 03.2014
High School Diploma -
Otter Valley Union High School
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