Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shannon Brown

Brattleboro

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

15
15
years of professional experience

Work History

Laundry Aide

Maplewood Nursing Home
Westmoreland
11.2021 - 12.2024
  • Folded cleaned bedding sheets, towels, robes according to hotel standards.
  • Assisted with stocking shelves with fresh linens when necessary.
  • Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
  • Transported laundry in carts and sorted dirty items by load type.
  • Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
  • Provided excellent customer service by greeting customers, answering questions, and responding to requests.
  • Received and sorted articles by type, color and degree of soil.
  • Started washers and driers, turning valves or levers to regulate machine processes.
  • Examined and sorted articles needing to be cleaned into lots according to color, fabric and dirt content.
  • Ensured that all finished items are properly labeled before being stored away safely.

Laundry Aide

Helen Porter Healthcare And Rehabilitation Center
Middlebury
03.2020 - 08.2021
  • Inspected laundry for damage or stains to repair or pre-treat.
  • Sorted and counted articles removed from dryers to fold, hang and wrap.
  • Transported laundry in carts and sorted dirty items by load type.
  • Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
  • Assisted with stocking shelves with fresh linens when necessary.
  • Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
  • Folded cleaned bedding sheets, towels, robes according to hotel standards.
  • Ensured that all finished items are properly labeled before being stored away safely.
  • Examined and sorted articles needing to be cleaned into lots according to color, fabric and dirt content.
  • Started washers and driers, turning valves or levers to regulate machine processes.
  • Provided excellent customer service by greeting customers, answering questions, and responding to requests.
  • Hung garments on stretch frames to dry.
  • Cleaned lint filters after every load is complete in order to prevent fire hazards.

Deli Clerk

Hometown Deli
Rutland
12.2015 - 02.2020
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Tailored orders to address customer allergies and gluten concerns.
  • Maintained cleanliness of the deli area and equipment.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Rotated product on shelves to ensure freshness.
  • Adhered to health regulations regarding food handling and sanitation standards.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.

Sandwich Artist

SUBWAY®Restaurants
Middlebury
03.2014 - 09.2015
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Replenished condiments and other supplies at front counter areas.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Assembled and served meals according to specific guest requirements.

Cashier

T.J. Maxx
Middlebury
04.2010 - 03.2014
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Discounted purchases by scanning and redeeming coupons.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Resolved customer complaints professionally in accordance with company policy.
  • Answered phone calls to assist customers with questions and orders.

Education

High School Diploma -

Otter Valley Union High School
Brandon, VT
06-2012

Skills

  • Customer service
  • Time management
  • Team collaboration
  • Effective communication
  • Problem solving
  • Professional demeanor
  • Safety compliance
  • Reliability

Affiliations

  • Currently a stay at home mom
  • I have a 2 year old daughter and a 9 year old step son

Timeline

Laundry Aide

Maplewood Nursing Home
11.2021 - 12.2024

Laundry Aide

Helen Porter Healthcare And Rehabilitation Center
03.2020 - 08.2021

Deli Clerk

Hometown Deli
12.2015 - 02.2020

Sandwich Artist

SUBWAY®Restaurants
03.2014 - 09.2015

Cashier

T.J. Maxx
04.2010 - 03.2014

High School Diploma -

Otter Valley Union High School

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Shannon Brown