Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANNON BROWN

Hillside,IL

Summary

Dynamic professional with a friendly demeanor and strong organizational skills, experienced at CDW Government, LLC in customer enablement. Successfully established communication frameworks and fostered long-lasting client relationships. At Motorola Solutions, led proposal processes that improved efficiency, showcasing problem-solving abilities and collaboration across cross-functional teams.

Overview

36
36
years of professional experience

Work History

Customer Enablement

CDW Government, LLC
10.2016 - Current
  • Work closely with sales, customer success, and product teams to ensure alignment and a cohesive customer experience.
  • Worked well in a team setting, providing support and guidance.
  • Establish frameworks for communication, reporting, and measuring the impact of enablement activities
  • Represented company and promoted products at conferences and industry events.
  • Establish frameworks for communication, reporting, and measuring the impact of enablement activities
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.

Forecast and Business Planning Global IDEN

Motorola Solutions
02.1990 - 10.2013
  • Led the proposal process from RFP inception to completion
  • Coordinated with project managers, business development professionals, engineers, legal and finance members to develop successful proposals
  • Project lead to improve pre-award tools to increase process efficiency leading to a 22% cycle time reduction
  • Collaborated with cross-functional teams to gather technical, financial, and strategic information for comprehensive proposals.
  • Optimized supply chain efficiency through close collaboration with sales and operations teams to align forecasts with business needs.
  • Developed forecasting models for more accurate demand predictions, leading to better inventory management.

Education

High School Diploma -

Proviso East High School
Maywood

Western Illinois University
Macomb, IL

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Excellent communication
  • Organizational skills

Timeline

Customer Enablement

CDW Government, LLC
10.2016 - Current

Forecast and Business Planning Global IDEN

Motorola Solutions
02.1990 - 10.2013

High School Diploma -

Proviso East High School

Western Illinois University

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