Shannon Brown Orellana
Biller 2
Westerville,OH
Summary
Dynamic billing professional with a proven track record at Safelite Solutions, adept at resolving discrepancies and enhancing accuracy in invoice processing. Skilled in regulatory compliance and conflict management, I successfully reduced billing errors and improved team productivity through effective training and streamlined procedures. Committed to delivering exceptional customer service and maintaining cash flow.
Overview
15
15
years of professional experience
Work History
Biller 2
Safelite Solutions
10.2010 - 04.2025
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Conducted regular audits of billing records, identifying issues and implementing corrective actions.
- Reduced billing errors by implementing strict policies and systematic procedures.
- Enhanced team productivity by providing training on new billing software and processes.
- Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
Education
Bachelor of Arts - Spanish Language And Literature
The Ohio State University
Columbus, OHSkills
- Billing
- Data entry proficiency
- Regulatory compliance
- Invoice processing
- File management
- Numeric accuracy
- Conflict management
- Insurance billing procedures
- Spreadsheet management
- Deadline driven
- Credit memos
- Insurance company billing
- Invoice review
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Biller 2
Safelite Solutions
10.2010 - 04.2025
Bachelor of Arts - Spanish Language And Literature
The Ohio State University
Similar Profiles
Jodi FaccadioJodi Faccadio
Customer Service Representative at Safelite SolutionsCustomer Service Representative at Safelite Solutions
JADZIAH CAMERONJADZIAH CAMERON
CLAIMS SPECIALISTS at SafeLite SolutionsCLAIMS SPECIALISTS at SafeLite Solutions
Tiffany LanningTiffany Lanning
Assoc Systems Analyst at Safelite SolutionsAssoc Systems Analyst at Safelite Solutions
DANIEL RUCKERDANIEL RUCKER
Store Manager | Assistant Store Manager | Supervisor | Associate at Finish Line / JD SportsStore Manager | Assistant Store Manager | Supervisor | Associate at Finish Line / JD Sports
Brinley FosterBrinley Foster
Captain/Closer at Gourmet Fresh CateringCaptain/Closer at Gourmet Fresh Catering