Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANNON BUESSER

GILBERT,AZ

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

15
15
years of professional experience

Work History

Service Coordinator

Cranetechinc
12.2022 - 05.2025
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Initiated contact with customers to request referrals and followed up to confirm appointments.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Devised and implemented processes and procedures to streamline operations.
  • Managed and coordinated service teams to achieve successful completion of service projects
  • Assessed customer needs and developed solutions to meet needs.
  • Communicated with clients and service providers to provide updates on work progress.

Administrative Assistant

VIVAGE Quality Health Partners
07.2020 - 12.2022
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Directed customer communication to appropriate department personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Maintained accurate department and customer records.
  • Scheduled appointments, meetings and events for management staff.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Compiled and produced presentations and reports as directed by leadership team.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Responded to inquiries via email, telephone and social media platforms.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports.

Program Manager/Caregiver

Copa Health
08.2018 - 06.2021
  • Demonstrated leadership within department by sharing experience and providing guidance.
  • Hired and managed team members to execute program goals.
  • Organized and prioritized workflow to meet established timeframes.
  • Developed programs and initiatives to support organization's long-term goals.
  • Utilized data collected through evaluations, surveys and outreach to inform program development and delivery.
  • Maintained up-to-date and accurate program files and records.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Assisted with meal planning to meet nutritional plans.
  • Audited charts to drive accurate and thorough documentation, supporting reimbursement of services rendered.
  • Attended and actively participated in meetings to provide and receive information on patient progression.
  • Identified risk management concerns and reported scenarios to appropriate management.
  • Communicated with patients with compassion while keeping medical information private.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.

Rehab Office Coordinator

Genesis Rehabilitation Services
02.2012 - 05.2018
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Documented and filed patient health reports and charts.
  • Supported therapists with splinting, bracing and casting and provided care instructions to patients.
  • Prepared treatment area, mobility equipment and ambulatory aids for patient sessions.
  • Monitored and assisted both occupational and physical therapists during treatments.
  • Performed non-clinical functions and transported patients.
  • Processed billing documents and daily reports to support administrative procedures.
  • Removed and replaced treatment room linens to maintain cleanliness and sanitation standards.
  • Assisted with gait training and supported patient safety in cases of total loss of balance.
  • Coordinated communication with interdisciplinary medical team on patient's behalf.
  • Triaged new therapy requests and prioritized and scheduled for optimum treatment and recovery.

Administrative Assistant

Kathy Walton Agency Inc
03.2010 - 12.2012
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Prepared and prioritized calendars and correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Composed correspondence, reports and meeting notes.
  • Coordinated appointments, meetings and conferences.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Answered and routed telephone calls and took messages.
  • Obtained scanned records and uploaded to database.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Met incoming guests and clients, offering immediate assistance.
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.

Education

GED -

Pomona High School
Arvada, CO
07-2002

Skills

  • Proficiency in office programs
  • Invoice verification
  • Exceptional interpersonal communication
  • Detail orientation
  • Payment processing
  • Customer service excellence
  • Appointment scheduling
  • Staffing coordination
  • Resolving payroll problems
  • Employee onboarding

Timeline

Service Coordinator

Cranetechinc
12.2022 - 05.2025

Administrative Assistant

VIVAGE Quality Health Partners
07.2020 - 12.2022

Program Manager/Caregiver

Copa Health
08.2018 - 06.2021

Rehab Office Coordinator

Genesis Rehabilitation Services
02.2012 - 05.2018

Administrative Assistant

Kathy Walton Agency Inc
03.2010 - 12.2012

GED -

Pomona High School

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