Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Shannon Burke

Shannon Burke

Eau Claire,WI

Summary

Dedicated, reliable, and caring, I always am aware of my effect on those around me, and ensure my work performance is always correct and exceeds expectations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Cook

Northwest Health Porter (Morrison)
Portage, IN
04.2022 - 03.2024
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Resolved customer complaints regarding food quality or services provided.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.

Sandwich Ar

SUBWAY®Restaurants
Whiting, IN
10.2021 - 01.2022
  • Greeted customers and provided product knowledge.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Operated cash registers to process payments from customers.
  • Maintained cleanliness of work area throughout shift.
  • Organized inventory for efficient restocking of products.
  • Trimmed meats and cheeses for sandwiches as needed.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.

Hostess

Chili's Bar and Grill
Michigan City, IN
08.2021 - 11.2021
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Communicated clearly with kitchen staff regarding customer orders.

Shift Manager

Wendy's
Highland, IN
05.2019 - 11.2021
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Helped employees accomplish tasks during peak periods.

Customer Service Assistant

Walgreens
Hammond, IN
07.2021 - 08.2021
  • Greeted customers in a friendly manner and assisted with their inquiries.
  • Resolved customer complaints promptly and professionally.
  • Processed payments accurately and efficiently using cash registers and other point of sale systems.
  • Provided assistance to customers in completing forms or applications related to their purchases.
  • Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
  • Managed stock levels by ordering necessary supplies when needed.
  • Developed relationships with repeat customers by recognizing individual preferences when possible.

Caregiver

Total In Home Services
Schererville, IN
01.2020 - 07.2021
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.

House Cleaner

Maidprofranchise
Merrillville, IN
11.2019 - 01.2020
  • Swept, mopped, vacuumed and polished floors of all types.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Emptied wastebaskets and replaced liners.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Cleaned homes following specific and detailed protocols and requests.
  • Washed and dried dishes to maintain clean and orderly kitchen.

Cashier

Dollar Tree
Griffith, IN
01.2019 - 05.2019
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.

Bakery Clerk

Strack N Van Til
Griffith, IN
11.2017 - 03.2018
  • Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
  • Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
  • Verified that all products were labeled with correct pricing information.
  • Baked breads, rolls, muffins, cakes, cupcakes, cookies and other pastries following established recipes.

Utility Clerk/Cashier

Strack N Van Til
Whiting, IN
08.2015 - 10.2017
  • Gathered shopping carts abandoned within store aisles and around parking lot to return to appropriate storage location and make available for customers entering store.
  • Responded to store associate requests for assistance announced over store intercom system, supporting floor operations.
  • Emptied garbage cans and carried waste to designated disposal areas, maintaining sanitary environment and preventing unpleasant smells or unclean appearance.
  • Processed sales transactions to prevent long customer wait times.
  • Communicated with customers and employees to answer questions or explain information.

Crew Member

Little Caesers
Whiting, IN
04.2011 - 03.2012
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.

Education

Graphic Web Design Certificate -

CaesersStrackStrackDeVry University
Downers Grove, IL
09-2022

Clinical Massage Therapy Certificate -

Brightwood College - Dallas
Hammond, IN
04-2014

High School Diploma -

MaidprofranchiseDonald E. Gavit High School
Hammond, OR
05-2010

Skills

  • Frying
  • Surface cleaning
  • Order Verification
  • Recipe-based cooking
  • Food handling
  • Food presentation
  • Customer Service
  • ServSafe certified

Certification

  • ServSafe
  • CPR

Timeline

Cook

Northwest Health Porter (Morrison)
04.2022 - 03.2024

Sandwich Ar

SUBWAY®Restaurants
10.2021 - 01.2022

Hostess

Chili's Bar and Grill
08.2021 - 11.2021

Customer Service Assistant

Walgreens
07.2021 - 08.2021

Caregiver

Total In Home Services
01.2020 - 07.2021

House Cleaner

Maidprofranchise
11.2019 - 01.2020

Shift Manager

Wendy's
05.2019 - 11.2021

Cashier

Dollar Tree
01.2019 - 05.2019

Bakery Clerk

Strack N Van Til
11.2017 - 03.2018

Utility Clerk/Cashier

Strack N Van Til
08.2015 - 10.2017

Crew Member

Little Caesers
04.2011 - 03.2012

Graphic Web Design Certificate -

CaesersStrackStrackDeVry University

Clinical Massage Therapy Certificate -

Brightwood College - Dallas

High School Diploma -

MaidprofranchiseDonald E. Gavit High School

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Shannon Burke