Shannon Byrd
Bellefontaine
Summary
Detail-oriented professional with expertise in customer service and problem resolution. Skilled in data entry and active listening, adept at enhancing client satisfaction and streamlining processes.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
Conduent
Florham Park, NJ
Production Line Worker
AGC Automotive Americas BF
Bellefontaine, OH
06.2025 - Current
- Operated assembly line machinery to produce automotive components efficiently.
- Collaborated with team members to maintain a smooth workflow and meet production targets.
- Maintained cleanliness and organization of work area to enhance safety and efficiency.
- Adapted quickly to changes in production schedules and tasks as needed.
- Collaborated with other production workers to achieve smooth running of production line.
- Collaborated with other departments to optimize production workflows.
Paralegal
The Hearn Law Office
Wapakoneta, OH
08.2023 - 12.2024
- Conducted legal research to support case preparation and strategy development.
- Drafted and reviewed legal documents, ensuring accuracy and compliance with regulations.
- Assisted attorneys in trial preparation, organizing evidence and exhibits effectively.
- Managed case files, maintaining organized records for easy retrieval and reference.
- Communicated with clients to gather information and provide updates on case status.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
Customer Service Representative
Conduent
Florham Park, NJ
01.2021 - 07.2023
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Handled customer complaints effectively, maintaining high satisfaction levels.
- Processed transactions using CRM software, ensuring data accuracy and efficiency.
- Collaborated with team members to streamline service processes and improve outcomes.
- Participated in training sessions, enhancing skills and knowledge of service protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Scheduling Coordinator
Alvetro Orthodontist
Sidney, OH / Tipp City OH
11.2017 - 06.2023
- Coordinated patient appointments, optimizing scheduling efficiency and minimizing wait times.
- Managed electronic health records, ensuring data accuracy and compliance with regulations.
- Assisted in developing communication strategies to enhance patient engagement and satisfaction.
- Streamlined appointment reminders, reducing no-show rates through effective follow-up procedures.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Monitored front areas so that questions could be promptly addressed.
Legal Research Assistant
Klein Tomb & Eberly
Troy, OH
08.1999 - 09.2019
- Conducted thorough legal research utilizing online databases and law libraries.
- Assisted attorneys in drafting legal documents and memoranda for case preparation.
- Compiled case summaries and organized evidence for trial presentations.
- Reviewed and analyzed legal literature to support ongoing cases effectively.
- Provided valuable input during team meetings, offering insightful perspectives on case direction and potential outcomes.
- Maintained up-to-date knowledge of relevant laws, regulations, and industry trends to effectively support case needs.
- Attended court hearings as needed; obtained firsthand insight into judicial proceedings that influenced future approaches.
- Assisted in the drafting of pleadings, motions, briefs, discovery requests/responses to improve overall litigation process.
- Established relevant black letter law by researching statutes and codes to case jurisdiction.
- Researched statutes, decisions, legal articles, and codes.
- Assisted attorneys with reviewing and organizing witness reports.
- Conducted background investigations on defendant.
Education
Bachelor of Science - Criminal Justice
University of Cincinnati
Cincinnati, OH06-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Appointment scheduling
- Product knowledge
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Research
- Proofreading
- CRM software
- Travel planning
Timeline
Production Line Worker
AGC Automotive Americas BF
06.2025 - Current
Paralegal
The Hearn Law Office
08.2023 - 12.2024
Customer Service Representative
Conduent
01.2021 - 07.2023
Scheduling Coordinator
Alvetro Orthodontist
11.2017 - 06.2023
Legal Research Assistant
Klein Tomb & Eberly
08.1999 - 09.2019
Customer Service Representative
Conduent
Bachelor of Science - Criminal Justice
University of Cincinnati