Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Byrnes

Jackson

Summary

Dynamic professional with a proven track record at America's Preferred Home Warranty, excelling in client communication and team leadership. Adept at resolving escalated issues and enhancing operational efficiency through effective training coordination. Recognized for reliability and strong organizational skills, consistently delivering exceptional customer satisfaction and fostering long-term relationships.

Overview

7
7
years of professional experience

Work History

Delivery Driver

Door Dash
Jackson
10.2019 - Current
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Call Center Team Leader

America's Preferred Home Warranty
Jackson
11.2018 - 10.2024
  • Resolved escalated customer issues in a timely manner, utilizing problem solving skills to provide solutions that satisfied customers' needs.
  • Coordinated cross-training initiatives between teams in order to maximize resources utilization.
  • Provided training and orientation sessions for new employees on the call center's systems and procedures.
  • Participated in various projects related to call center operations improvement initiatives.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Production Line Worker

Dapco
Dexter
10.2022 - 06.2024
  • Operated machinery according to safety regulations.
  • Used hand tools, power tools, and other equipment to assemble components.
  • Inspected parts for defects or discrepancies.

Education

Some College (No Degree) - Social Work

Washtenaw Community College
Ann Arbor, MI

Skills

  • Client communication
  • Relationship management
  • Team leadership
  • Employee training
  • Multitasking and organization
  • Dependable and reliable
  • Escalation handling
  • Training coordination
  • Organizational skills
  • Training delivery

Timeline

Production Line Worker

Dapco
10.2022 - 06.2024

Delivery Driver

Door Dash
10.2019 - Current

Call Center Team Leader

America's Preferred Home Warranty
11.2018 - 10.2024

Some College (No Degree) - Social Work

Washtenaw Community College

Similar Profiles

CREATE PROFILE