Shannon Cancro
Moncks Corner,SC
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
24
24
years of professional experience
Work History
Nationally Certified Medical Assistant
Lowcountry Hematology and Oncology
Charleston, SC
10.2015 - Current
- Assisted physicians with medical exams and procedures.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Administer injections and immunizations per physician orders.
- Provided educational materials to patients regarding their health conditions.
- Ensured all documentation was accurate, complete and up-to-date according to established policies and procedures.
- Assisted in maintaining an organized system of filing patient records both electronically and manually.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Educated patients about medications, procedures and physician's instructions.
- Incorporated outside records into charts and EHR.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Explained treatment procedures and physicians' instructions.
- Coded diagnoses, procedures, and services according to established standards.
- Reviewed clinical documentation for accurate coding of diagnosis and procedures.
- Assigned ICD-10 codes for inpatient, outpatient, and emergency room encounters.
- Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
- Supported external audits by providing coded data and documentation as requested.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Analyzed patient charts and records to extract relevant coding information.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Mentored junior team members and managed employee relationships.
- Researched coding issues when necessary to resolve discrepancies or ambiguities.
- Entered patient insurance, demographic and health information into software and confirmed records.
Nationally Certified Medical Assistant
Charleston Cancer Center
North Charleston, SC
04.2000 - 10.2015
- Assisted physicians with medical exams and procedures.
- Performed vital signs, such as blood pressure, pulse and temperature of patients.
- Ordered medical supplies to ensure adequate inventory levels were maintained.
- Administer injections and immunizations per physician orders.
- Responded to patient callbacks and phone-in prescription refill requests.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Processed orders for medical supplies and lab equipment.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Explained treatment procedures and physicians' instructions.
- Maintained accurate records of patient data, test results, and other relevant information.
- Prepared reports summarizing patient data collected from EKG tests for review by physician.
- Reviewed patient medical records for accuracy, completeness and compliance with coding regulations.
- Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
- Coordinated with billing department to clarify billing issues related to coding.
- Mentored junior team members and managed employee relationships.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Analyzed patient charts and records to extract relevant coding information.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
Education
Some College (No Degree) - Medical Assisting
American Allied Health
01-2012
Adult And Continuing Education / IV And Catheter
Trident Technical College
Charleston, SC01-2012
High School Diploma -
Stratford High School
Goose Creek, SC06-1993
Skills
- Medical Records Management
- Direct Patient Care
- Insurance Verification
- Medical terminology expertise
- HIPAA Compliance
- Inventory Management
- Procedure Assistance
- Patient Scheduling
- Phlebotomy
- Data Entry
- Patient Care Coordination
- Healthcare claim coding
- Clinical Documentation
Timeline
Nationally Certified Medical Assistant
Lowcountry Hematology and Oncology
10.2015 - Current
Nationally Certified Medical Assistant
Charleston Cancer Center
04.2000 - 10.2015
Some College (No Degree) - Medical Assisting
American Allied Health
Adult And Continuing Education / IV And Catheter
Trident Technical College
High School Diploma -
Stratford High School