Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitney McClure

Summary

Dedicated and empathetic Medical Assistant offering 20+ years experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

21
21
years of professional experience

Work History

Nationally Certified Medical Assistant

BestMed Urgent Care
Salem
03.2023 - Current

Prepare patients for examination, record vital signs and history, provide treatment as applicable. Prepare exam/treatment rooms; select, setup, sterilize, and maintain medical supplies and equipment for procedures. Prepare and administer injections, change dressings, and facilitate wound management under providers orders. Collect blood, tissue, and other laboratory specimens through routine in-house testing procedures, and analyze and prepare for testing, log results, and perform lab call-backs. Document basic patient care and procedures, utilizing appropriate forms and electronic medical records. Schedule patients for tests, initial, and follow-up appointments if applicable in care setting. Instruct patients and family regarding treatment and medication instructions. Collaborate, take direction, and initiate actions that will allow the assumption of cross-functional team actions to ensure seamless patient care. Perform opening/closing clinic duties and patient call backs. Perform other duties as assigned.

Nationally Certified Medical Assistant

Childhood Health Associates Of Salem
Salem
06.2021 - 12.2022

Worked closely with multiple providers, MAs, and RNs to provide the best care for our patients

within the clinic. Obtained and documented vital signs and measurements. Obtained and documented relevant patient history. Administered and documented vaccinations with proper technique for pediatric patients; memorize the standard and catch-up pediatric immunization schedules. Administered and documented various screening procedures. Performed CLIA-waived tests following clinic standards. Appropriately handled, cleaned and prepared instruments for sterilization.

Nationally Certified Medical Assistant

Salem Pulmonary Associates
Salem
08.2018 - 12.2020

Interviewed patients to obtain medical information, medical history, obtained their vital signs, weight, height, allergies and current medications. Entered updated information and documentation to EMR. Prepared treatment rooms for patient examination, keeping the rooms neat, clean, and stocked. Showed patients to examination rooms and prepared them for the provider. Gave medically appropriate instructions to patients. Performed pulmonary function testing, spirometry and various exercises to measure lung function and capacity. Prepared FMLA, prior authorizations and disability paperwork. Coordinated outside care for patients who required assistance with oxygen and equipment that delivered those therapies. Cleaned and sanitized patients’ rooms. Scheduled new and follow up appointments.

Nationally Certified Medical Assistant

Salem Health - Hospital
Salem
06.2016 - 08.2018

Evaluated patients, identified life-threatening conditions, and alerted providers accordingly. Collected patient history, documented vital signs, and reassessed conditions after interventions. Determined care priorities, intervened in urgent cases, and escalated care when necessary. Coordinated and documented

provider orders, initiated diagnostic tests per protocol. Adjusted to patient flow needs, ensuring continuity of care and efficiency. Provided clear discharge instructions, involved family when applicable, and ensured referrals/resources were available. Performed basic lab tests, maintained competency in quality

control and proficiency testing. Ensured medication safety, security, and proper administration per protocols. Demonstrated proficiency in all clinic-related patient care tasks. Maintained precise records

in Epic for visits, calls, and requests.

Nationally Certified Medical Assistant

Junction City Medical Clinic
Junction City
05.2013 - 06.2016

Assisted in patient intake and registration processes for urgent care visits. Prepared examination rooms by ensuring cleanliness and stocking necessary supplies. Collected patient vitals and recorded medical histories accurately. Supported physicians during examinations by providing necessary instruments and information. Administered medications and vaccinations under physician supervision as needed. Managed electronic health records by updating patient information promptly. Educated patients on treatment plans and post-visit care instructions clearly. Coordinated with lab staff to ensure timely processing of diagnostic tests. Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions. Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment. Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.

Instructor of Allied Health

Institute of Technology
Salem
09.2010 - 04.2013

Developed and delivered engaging allied health curriculum for diverse student groups. Facilitated hands-on training sessions using current industry tools and techniques. Assessed student performance through practical evaluations and written tests. Collaborated with faculty to enhance instructional materials and resources. Mentored students in career development and professional skills for healthcare roles. Organized workshops to promote best practices in allied health education. Implemented feedback mechanisms to improve teaching strategies and course content. Participated in faculty meetings to align educational goals with institutional objectives. Provided individualized instruction to students with diverse learning needs. Facilitated group discussions to encourage active participation among students. Designed assessments to measure student understanding of course material. Maintained accurate records of student progress in accordance with school policies. Monitored student behavior and addressed disciplinary issues as needed.

Nationally Certified Medical Assistant

Salem Clinic
Salem
06.2005 - 09.2010

Assisted patients with medical histories and current health concerns. Prepared examination rooms for patient visits and ensured cleanliness. Administered medications and injections as directed by healthcare providers. Performed basic laboratory tests and collected samples for analysis. Educated patients on treatment plans and follow-up care instructions. Coordinated with healthcare staff to improve patient flow and service delivery. Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions. Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly. Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records. Educated patients about medications, procedures and physician's instructions. Scheduled appointments for patients via phone and in person. Organized charts, documents and supplies to maintain team productivity. Secured patient information and maintained patient confidence by completing and safeguarding medical records. Provided support to patients by helping them fill out forms and answering their questions about health care services. Contributed to office operations by triaging patients by severity of medical complaint. Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs. Documented notes during patient visits. Explained treatment procedures and physicians' instructions. Changed dressings on wounds to prevent infection and check for healing. Contacted medical facilities to schedule patients for admission.

Education

Medical Assistant - Medical Assisting Program

Valley Medical College
Salem, OR
06.2005 - 09.2005

Skills

  • Electronic medical records
  • Vital signs monitoring
  • Injection administration
  • Patient triage
  • Laboratory specimen collection
  • Medical terminology
  • Team collaboration
  • Patient scheduling
  • Care coordination
  • Quality assurance
  • Effective communication
  • Problem solving
  • Attention to detail
  • Time management
  • Patient education
  • Sample collection procedures
  • Problem-solving
  • HIPAA protocols
  • Triage assessment
  • Patient care
  • Physical stamina
  • Inventory management
  • Phlebotomy techniques
  • Blood pressure measurement
  • Infection control
  • Clinical applications
  • Payment collection
  • Schedule coordination
  • Specimens collection and processing
  • Needs assessments
  • Verbal and written communication
  • Clinical documentation
  • Medical billing and coding
  • Basic life support
  • Safety compliance
  • Insurance confirmation
  • Inventory and supply management
  • Wound care
  • Conflict resolution
  • Patient assessments
  • Telephone etiquette
  • Multitasking and organization
  • Medical records oversight
  • Medical records management
  • HIPAA compliance
  • Sterilization techniques
  • Workflow organization
  • Patient documentation
  • Vital sign monitoring
  • Treatment setup
  • Healthcare procedures
  • Electronic health records
  • Reliable team player
  • Professionalism and ethics
  • Lab equipment setup
  • Medical terminologies
  • Sterile technique
  • Antigen testing
  • Therapeutic procedures
  • Preparing specimens and samples
  • Pipetting
  • Anatomy and physiology
  • Medical equipment operation
  • Medical records confidentiality
  • Disease prevention education
  • Analytical decision-making skills
  • Orthopedic splints
  • Calm and level-headed under duress
  • Telehealth coordination
  • Diagnostic testing assistance

Timeline

Nationally Certified Medical Assistant

BestMed Urgent Care
03.2023 - Current

Nationally Certified Medical Assistant

Childhood Health Associates Of Salem
06.2021 - 12.2022

Nationally Certified Medical Assistant

Salem Pulmonary Associates
08.2018 - 12.2020

Nationally Certified Medical Assistant

Salem Health - Hospital
06.2016 - 08.2018

Nationally Certified Medical Assistant

Junction City Medical Clinic
05.2013 - 06.2016

Instructor of Allied Health

Institute of Technology
09.2010 - 04.2013

Nationally Certified Medical Assistant

Salem Clinic
06.2005 - 09.2010

Medical Assistant - Medical Assisting Program

Valley Medical College
06.2005 - 09.2005
Whitney McClure