Shannon Casbon
Harvey,LA
Summary
Results-driven retail professional skilled in managing store operations and enhancing customer satisfaction. Experienced in training staff, optimizing inventory, and resolving customer issues efficiently. Front Office Supervisor committed to delivering outstanding service and quickly addressing inquiries. Strong multitasking and time management skills dedicated to creating positive customer experiences.
Overview
30
30
years of professional experience
Work History
Store Manager of Operations
Uniforms By Logo Express
Harvey, Louisiana
03.2005 - 07.2026
- Oversaw daily store operations and maintained inventory levels.
- Oversaw daily operations across multiple retail locations.
- Managed staff schedules and conducted performance evaluations.
- Trained new employees on customer service and sales procedures.
- Coordinated with team members to streamline store operations during peak hours.
- Monitored inventory levels at the register and communicated restock needs promptly.
- Resolved customer complaints professionally to maintain satisfaction and loyalty.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Formulated strategies to enhance customer satisfaction and retention.
- Implemented training programs for new store managers.
- Facilitated communication between corporate and regional teams.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
Customer Service Representative
Logo Express Marketing
Harvey, LA
03.1996 - 04.2015
- Resolved customer complaints, contributing to increased satisfaction ratings and retention.
- Guided customers in product selection, ordering, billing, returns, exchanges, and technical support to enhance their experience.
- Assisted customers with product inquiries and service issues.
- Educated customers on services and benefits offered by the company.
- Kept current on marketing promotions and product details to provide accurate information to customers.
- Processed orders accurately using company software systems.
- Collaborated with team members to enhance service delivery processes and customer experiences.
- Built strong customer relationships through personalized assistance and tailored support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
John Ehret
Marrero, LA05-1989
Skills
- Point-of-sale systems
- Customer transaction processing
- Inventory management
- Retail operations
- Staff training
- Performance evaluations
- Team collaboration
Timeline
Store Manager of Operations
Uniforms By Logo Express
03.2005 - 07.2026
Customer Service Representative
Logo Express Marketing
03.1996 - 04.2015
High School Diploma -
John Ehret