Shannon Casseday
Chappell Hill,TX
Summary
Dynamic travel consultant with extensive experience, poised for a senior role, demonstrating a proven track record in itinerary planning, client relationship management, and optimizing booking systems. Strong emphasis on team collaboration and results-driven strategies ensures adaptability to client and team needs. Recognized as a reliable problem solver, complemented by exceptional communication and organizational skills that enhance overall operational efficiency. Committed to delivering outstanding travel experiences while fostering lasting client partnerships.
Overview
21
21
years of professional experience
Work History
Senior Travel Consultant
ATPI
Houston, TX
03.2008 - Current
- Handled customer inquiries and resolved issues related to reservations.
- Collaborated with vendors to secure travel arrangements and accommodations.
- Utilized booking systems to manage reservations and ensure the accuracy of details.
- Maintained up-to-date knowledge of industry trends and destination information.
- Handled sensitive personal data with discretion.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for travelers.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Communicated with clients to confirm itineraries, methods of transportation, and travel regulations.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
- Used Amadeus computer systems to print tickets and travel itineraries.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel, and rental car reservations.
- Managed complex travel arrangements, ensuring seamless logistics for corporate clients.
Deli Specialist
HEB
Brenham, TX
05.2020 - Current
- Prepared and assembled deli products to ensure quality and freshness for customers.
- Maintained cleanliness and organization of deli workspace, adhering to health and safety standards.
- Assisted customers with product selection, providing knowledgeable recommendations on meats and cheeses.
- Collaborated with team members to enhance service efficiency during peak hours and special events.
- Trained junior staff on proper slicing techniques and food safety protocols, fostering a culture of excellence.
- Implemented inventory management strategies to reduce waste and optimize stock levels of deli items.
- Led daily operations in the deli department, ensuring compliance with company policies and operational goals.
Senior Travel Consultant
Scandic World Travel
Houston
11.2004 - 03.2008
- Arranged complex crew travel for marine and offshore workers.
- I booked cars and hotels when needed.
- Oversaw complex travel arrangements for corporate clients, ensuring compliance with company policies.
- Handled sensitive personal data with discretion.
Education
High School Diploma -
Magnolia High School
Magnolia, TX05-1990
Skills
- Complex Problem-solving
- International reservations
- Teamwork
- Attention to detail
- Verbal and written communication
- Microsoft office
- Reservations management
- GDS systems expertise
- Client relationship building
- High volume environments
- Logistics support
Timeline
Deli Specialist
HEB
05.2020 - Current
Senior Travel Consultant
ATPI
03.2008 - Current
Senior Travel Consultant
Scandic World Travel
11.2004 - 03.2008
High School Diploma -
Magnolia High School