Shannon Charles Jacobs
Austin,Texas
Summary
Student support and higher education professional with more than 10 years of experience advising students, providing academic and personal support, resolving complex concerns, and promoting student persistence. Skilled at building trusting relationships with diverse student populations, identifying barriers to academic progress, developing individualized action plans, and communicating policies and procedures clearly. Experienced in student engagement, academic coaching, curriculum development, data analysis, compliance, online instruction, and cross-functional collaboration. Recognized for a student-centered approach, sound judgment, organization, and commitment to ethical service in virtual and in-person learning environments.
Overview
10
10
years of professional experience
Work History
Student Services Coordinator
Escoffier School Of Culinary Arts
Austin, USA
02.2017 - Current
- Advise students on academic progress, personal concerns, institutional processes, and support resources.
- Build trust through consistent communication, active listening, and individualized support for diverse student populations.
- Assess barriers to persistence and create practical plans that promote retention and academic success.
- Resolve complex student-service issues by interpreting policies, coordinating with departments, and clearly communicating solutions.
- Serve as a liaison between students and administration to provide accurate guidance on policies, requirements, and resources.
- Develop programs that strengthen student engagement, connection, and retention.
- Exercise sound judgment in addressing sensitive concerns and determining appropriate next steps.
- Maintain accurate records while managing competing priorities and deadlines.
- Ensure services comply with applicable state and federal regulations.
Education
Master of Applied Sociology - Applied Sociology
Texas State University
San Marcos, TX12-2015
Bachelor of Science - Sociology
Lamar University
Beaumont, TX05-2013
Skills
- Academic Advising and Student Coaching
- Student Retention and Persistence
- Student Lifecycle Support
- Action Planning and Intervention
- Academic and Personal Support
- Issue Resolution and De-escalation
- Policy and Procedure Communication
- Student Engagement Strategies
- Higher Education Operations
- Data Analysis and Reporting
- Regulatory and Compliance Support
- Online and Virtual Student Services
- Written and Verbal Communication
- Relationship Building
- Multitasking and Prioritization
- Microsoft Office and Online Learning Platforms
- Independent and Remote Work
- Cross-Department Collaboration
Timeline
Student Services Coordinator
Escoffier School Of Culinary Arts
02.2017 - Current
Master of Applied Sociology - Applied Sociology
Texas State University
Bachelor of Science - Sociology
Lamar University