Shannon Chi
Grand Forks
Summary
Contributed to retail operations with dedication and loyalty, supporting team goals and customer satisfaction. Adapted quickly to new challenges, demonstrating a strong willingness to learn and grow. Collaborated effectively with colleagues while maintaining the ability to work independently. Pursuing opportunities to develop skills and contribute positively to organizational success.
Overview
2027
2027
years of professional experience
Work History
Store Manager
Dollar General Store
Terre Haute, IN
2025 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
- Conducted sales floor merchandising, optimizing product placement to drive sales performance.
- Analyzed sales data to identify trends and adjust strategies for maximizing profitability.
- Managed scheduling and staffing, maintaining optimal coverage during peak hours.
- Led loss prevention initiatives, minimizing shrinkage through employee training and vigilance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
Family Dollar
Terre Haute, IN
03.2023 - 07.2025
- Fostered a positive work environment, promoting teamwork and employee engagement across all levels.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Emergency Medical Technician
Abbott EMS
St Louis, MO
02.2015 - 08.2021
- Administered emergency medical care, including CPR and first aid, to patients in critical situations.
- Operated advanced life support equipment to stabilize patients during transport.
- Coordinated with healthcare professionals to ensure seamless patient handoffs at hospitals.
- Maintained accurate documentation of patient assessments and treatments for compliance and records.
Education
Certificate - Emergency Medicine
Mineral Area College
Park Hills, MO01.2014
High School Diploma - undefined
Darby High School
Darby, MT05.2002
Skills
Leveraged proficiency in Microsoft programs to enhance productivity and streamline workflows
Assisted in managing multiple tasks simultaneously to support team objectives Collaborated with colleagues to prioritize workload and meet deadlines Contributed to project completion by maintaining focus on key deliverables
Demonstrated exceptional organizational skills in managing multiple projects simultaneously
Resolved conflicts through effective communication and negotiation strategies
Implemented shrink control measures to minimize inventory loss
Optimized scheduling and prioritization of tasks to enhance productivity
Timeline
Store Manager
Family Dollar
03.2023 - 07.2025
Emergency Medical Technician
Abbott EMS
02.2015 - 08.2021
High School Diploma - undefined
Darby High School
Store Manager
Dollar General Store
2025 - Current
Certificate - Emergency Medicine
Mineral Area College