Shannon Christian

Monitor and score crisis interactions to ensure compliance with program standards, policies, procedures and guidelines.

Provide live monitoring of crisis phone calls, chats, and texts for training and QA purposes.

Reviews all emergency service interactions within 72 hours and facilitates staff debriefings on high-risk interactions.

Provides feedback to department supervisors regarding areas to improve training materials to yield better training outcomes.

Develops and implements an audit process ensuring compliance across various functions.

Participates in development and maintenance of training course content to ensure clinical best practice.

Answers crisis calls to assess for suicide, safety and identify appropriate community resources to best meet individual needs.

Meets the ethical and clinical standards in compliance with all accreditation.

Actively participated in ongoing supervision, training and team meetings.

Assist in administrative tasks as needed.

As a Crisis Care Consultant I utilized a high level of clinical knowledge and skill while providing brief clinical screenings, risk assessments, crisis intervention and appropriate service linkage for those individuals who are experiencing an acute mental health crisis. I routinely assessed and determined the level of risk associated with each contact, provided clinically appropriate interventions to help the individual resolve the crisis in the least restrictive manner possible. I was a part of the high risk follow up team that provided calls to people who were seen by our mobile crisis team to check on their current well being and ensure linkage to services and provide support while someone is at higher risk of suicide. Each interaction was documented in electronic medical records per defined by policy and procedures. As a member of leadership I also participated in onboarding for new hires and interns and served as an advisor to Crisis Care Consultants in need of mentoring as well as administrative guidance.

• I established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel. I prepared meeting materials and took clear notes to distribute to stakeholders. I established and developed a strong administrative team by delivering ongoing coaching and motivation and fostering career advancement. I ensured the team had all materials needed to provide to parents and students to ensure a positive start to online tutoring. I met with parents and students and explained the company's goals and mission to help students improve their education.

I worked closely with clients to develop treatment plans that were specifically targeted to the client's needs. This involves a thorough assessment of the client's psychosocial triggers, strengths, and personal needs. I would assist clients in connecting to resources that improved the quality of their lives and help them live independently. Routine activities and responsibilities in the job are:

• Assessing patients’ needs and support systems
• Planning for crises and helping clients develop coping mechanisms
• Explaining these scenarios and their attendant concerns with compassion
• Coordinating and monitoring of patient’s use of these services such as referrals to necessary medical professionals, hotlines, and other resources such as vocational training and low-cost housing.