Shannon Coaley
Hillsboro,MO
Summary
Adept at troubleshooting and diagnostics, I significantly enhanced safety and efficiency at Spire Energy. My ability to work with minimal supervision, coupled with a strong mechanical aptitude, has led to commendable achievements in gas and HVAC-R systems installation and emergency response, earning recognition for exceptional customer service.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Service Technician
Spire Energy
Festus, MO
09.2003 - Current
- Service and installation of Natural gas energy to communities safely and efficiently, answering challenges and enriching lives
- Inspected existing gas lines and identified potential safety hazards.
- Performed scheduled maintenance on gas-fired equipment, such as boilers and furnaces.
- Installed and tested new gas lines for residential and commercial customers.
- Provided technical advice to customers regarding their gas appliances.
- Responded quickly to emergency calls involving hazardous conditions due to a gas leak.
- Resolved customer complaints related to gas service issues promptly.
- Assisted in training junior technicians on proper procedures for installing and servicing equipment.
- Tested for leaks in customer's systems using specialized leak detection equipment.
- Installed, maintained and repaired gas meters, regulator, gas lines and gas appliances.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
HVAC-R Service Technician
Surety Refrigeration Service & Equipment Co
St Louis, MO
07.1994 - 08.2003
- Communicated with clients during service calls for top-quality customer service.
- Maintained records of customer service calls including type of work performed, time spent on job site, materials used.
- Performed emergency repairs on HVAC systems to restore heating and cooling services in critical situations.
- Created estimates for customers regarding cost of repair or replacement services for their HVAC-R systems.
- Responded to customer inquiries and complaints, providing timely and effective solutions to HVAC issues.
- Attended employee meetings and training to learn about new techniques, trends and technologies.
- Performed preventative maintenance on HVAC-R systems, such as cleaning, adjusting, and replacing parts.
- Provided technical support and guidance to clients on the operation and maintenance of their HVAC systems.
- Installed, maintained and repaired commercial refrigeration systems.
- Conducted brazing, threading pipe and tasks to complete service calls.
- Repaired faulty wiring, motors, compressors, condensers, evaporators, and other components of HVAC-R systems.
- Diagnosed problems with HVAC-R systems to determine necessary repairs or replacements.
- Installed furnaces, boilers and A/C units in new and existing buildings and assessed functionality of existing units.
- Trained junior technicians on HVAC repair and maintenance techniques, tools, and safety practices.
Education
Associate of Applied Science - HVAC/R
Jefferson College
Hillsboro06-1994
Skills
- Troubleshooting and Diagnostics
- Work with minimal supervision
- Flexible and adaptable
- Power tool proficiency
- Regulatory compliance
- Documentation and reporting
- Mechanical aptitude
- Emergency response
- Scheduling and coordination
- Field service management
Affiliations
- enjoy cooking, side-by-side riding, and spending time with the family and traveling on new adventures
Certification
Copeland Compressor Operations seminar training with Emerson Tech, 2014
HVAC Mechanical code 2014/2017/2018
Fuel Gas Code and Pipe Sizing 2020
Esco Institute "Universal" license 1994
Trac-pipe, Viega pro press/mega press certified 2011/2020
Missouri Popane Association certified class 4, 2023
References
References available upon request.
Timeline
Service Technician
Spire Energy
09.2003 - Current
HVAC-R Service Technician
Surety Refrigeration Service & Equipment Co
07.1994 - 08.2003
Associate of Applied Science - HVAC/R
Jefferson College
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