Kevin Elizarraraz
Menifee,CA
Summary
I am a hard working trustworthy individual dedicated to the craft of Mercedes-Benz. Further into my career I would like to achieve Master certification. I strive to achieve "The Best or Nothing" on every vehicle. I have a strong base in diagnostic strategy to accurately repair a vehicle concern or malfunction "right the first time". The passion of working on these vehicles has grown tremendously during my time working for Mercedes. Some of my hobbies include traveling, hiking, riding my motorcycle, and attending concerts. I look forward to having the opportunity in joining and being a part of your dealership and growing with the company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Technician
Mercedes Benz of Temecula
Temecula
08.2022 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Service Technician
Fletcher Jones Motorcars
Newport Beach, CA, USA
07.2017 - 08.2022
Education
Smog Certification - Automotive
California Smog Institute
Riverside, CA02.2024
Mercedes-Benz DRIVE
Long Beach, CA06.2017
Automotive Technology
Universal Technical Institute (UTI)
Long Beach, CA01.2017
High School Diploma -
Heritage High School
Menifee, CA06.2012
Skills
- Bilingual: Spanish
- Windshield replacement
- Engine overhaul
- Customer service
- Service drive technician
- Troubleshooting diagnostics
- Computer Literate
Certification
- Mercedes Benz master certified
- Ev/hybrid certified
- Windshield certified
- Smog certified
- EPA 609 certified
- All data certified
Timeline
Service Technician
Mercedes Benz of Temecula
08.2022 - Current
Service Technician
Fletcher Jones Motorcars
07.2017 - 08.2022
Mercedes-Benz DRIVE
Automotive Technology
Universal Technical Institute (UTI)
High School Diploma -
Heritage High School
Smog Certification - Automotive
California Smog Institute