Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Shannon Coleman

Gillette,Wyoming

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Site Manager

Derby Club Gillette
Gillette , Wyoming
09.2021 - 09.2024
  • Managed daily operations of the site, including staff and contractors.
  • Ensured compliance with safety protocols, regulations and standards.
  • Developed strategies to improve operational efficiency and reduce costs.

High Needs Para

Campbell County School District
Gillette, WY
09.2019 - 09.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Dental Receptionist

Bennion Lambourne Orthodontics
Gillette, Wyoming
10.2017 - 09.2019
  • Greeted patients, provided them with necessary paperwork.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Collected payments from patients in accordance with established policies and procedures.
  • Provided assistance to dentists during dental treatments and procedures as needed.
  • Assisted in the maintenance of dental equipment and supplies inventory.

Certified Pharmacy Technician

Campbell County Health
Gillette , Wyoming
11.2007 - 10.2017
  • Provided medication and other healthcare products to customers accurately and efficiently.
  • Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
  • Verified accuracy of patient information on prescription orders.
  • Maintained pharmacy inventory by restocking shelves with medications and supplies.
  • Processed third-party insurance claims for reimbursement of pharmaceuticals.

Education

High School Diploma -

Campbell County High School
Gillette, WY
05-2001

Skills

  • Problem-Solving
  • Site Inspection and Management
  • Process Improvement
  • Quality Assurance
  • Multitasking and Organization
  • Team Leadership
  • Staff Evaluation
  • MS Office
  • Management
  • Conflict Resolution
  • Shift Scheduling
  • Customer Relationship Management
  • Coaching and Mentoring

Certification

  • Certified Pharmacy Technician
  • Certified Substitute Teacher

Accomplishments

  • Who's Who in all American Sports

Languages

English
Professional

Timeline

Site Manager

Derby Club Gillette
09.2021 - 09.2024

High Needs Para

Campbell County School District
09.2019 - 09.2021

Dental Receptionist

Bennion Lambourne Orthodontics
10.2017 - 09.2019

Certified Pharmacy Technician

Campbell County Health
11.2007 - 10.2017

High School Diploma -

Campbell County High School

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Shannon Coleman