Shannon Cotrell
Fort Lauderdale
Summary
Accomplished Patient Care Coordinator at Trinity Health, adept in electronic health records and care coordination. Leveraged strong communication skills to enhance patient satisfaction and streamline operations, achieving a 20% improvement in scheduling efficiency. Proven ability to manage complex tasks and foster collaborative relationships, ensuring high-quality patient care and seamless healthcare delivery.
Overview
22
22
years of professional experience
Work History
Patient Care Coordinator
Trinity Health
Fort Lauderdale
08.2018 - Current
- Coordinated patient appointments and managed scheduling for healthcare services.
- Assisted patients with registration and insurance verification processes.
- Communicated effectively with healthcare providers to ensure seamless patient care.
- Maintained patient records and updated information in electronic systems.
- Provided support for patients by answering questions and addressing concerns.
- Collaborated with medical staff to streamline patient flow and services.
- Educated patients about treatment plans and follow-up procedures clearly.
- Monitored patient feedback to enhance overall service experience regularly.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Communicated with patients to ensure quality of care and develop care plans.
- Demonstrated flexibility during changes to patient care practice.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Responded promptly to any emergency situations that arose within the facility.
- Assured regulatory compliance and professionalism across patient service.
- Provided emotional support and counseling to patients during difficult times.
- Developed treatment plans based on individualized assessment of each patient's needs.
- Completed insurance verifications and claim forms for patient intake and processing.
- Received and routed care team messages and documents to appropriate staff.
- Compiled and maintained medical charts and reports in complex digital databases.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Participated in weekly case conferences with members of the healthcare team for each assigned patient.
- Assisted physicians in performing various procedures related to patient care needs.
- Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Explained policies, procedures and services to patients.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Organized and led patient care meetings with healthcare teams to discuss treatment plans.
- Coordinated care plans for patients by collaborating closely with healthcare professionals and specialists.
- Monitored patient progress and updated care plans accordingly.
Office Assistant
Neurology of South Florida
Fort Lauderdale
01.2014 - 08.2018
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Managed appointment scheduling for neurology patients efficiently.
- Handled patient inquiries and provided information on procedures.
- Maintained organized medical records and ensured document accuracy.
- Assisted in billing processes and verified insurance information.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Facilitated smooth patient flow during office visits and check-ins.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Answered phone calls and directed them to appropriate personnel.
- Facilitated communication within the office and with external partners.
- Supported the planning and execution of corporate events and meetings.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Answered and directed phone calls to appropriate staff members.
- Managed inventory of office supplies and placed orders when needed.
- Conducted research and compiled data for reports and projects.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Organized and scheduled meetings and appointments for management.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Delivered messages and ran errands.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Computed, recorded and proofread data or reports.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Provided administrative support to multiple departments as needed.
- Assisted in the development and implementation of office policies and procedures.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Answered telephones, directed calls, and took messages.
- Typed, formatted and edited correspondence and other documents.
Office Coordinator
Sunrise Medical Group, P.C.
Pompano Beach
01.2004 - 01.2015
- Coordinated daily office operations for a busy medical group.
- Assisted in maintaining accurate patient records and documentation.
- Collaborated with healthcare providers to streamline communication processes.
- Managed patient scheduling and appointment confirmations effectively.
- Oversaw inventory management for office supplies and medical materials.
- Implemented efficient filing systems to enhance data retrieval and organization.
- Supported billing processes by preparing necessary documentation and claims.
- Facilitated office meetings by organizing agendas and taking minutes accurately.
- Created and maintained filing systems, both paper and electronic.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Provided administrative support for all departments in the organization as necessary.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Updated contact information lists regularly in accordance with company policy.
- Scheduled appointments for staff members using Outlook calendar system.
- Assisted with special projects as requested from time-to-time by management team.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Processed invoices and coded documents according to company procedure standards.
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
- Collaborated closely with staff to effectively smooth and improve office operations.
- Processed payroll for employees, accounting for taxes, leave, and special reimbursements or commissions.
- Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
- Managed and distributed incoming and outgoing mail and packages for staff.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
- Input accurate account data to efficiently update company database and maintain detailed records.
- Prepared agendas for meetings and took minutes during meetings.
- Handled confidential information in a discreet manner.
- Prepared invoices, reports, memos, letters, financial statements, and other documents.
- Ensured compliance with company policies regarding health and safety regulations.
- Managed office inventory and placed new supply orders.
- Assisted with budget preparation by tracking expenses related to office operations.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Used judgment and initiative in handling confidential matters and requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Reviewed files and records to obtain information and respond to requests.
- Managed office budget to handle inventory, postage and vendor services.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Resolved customer complaints or answered customers' questions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Delegated work to staff, setting priorities and goals.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Researched and prepared reports required by management or governmental agencies.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
Education
High School Diploma -
Cornerstone Christian Academy
Georgiana, AL01-1990
Skills
- Electronic health records
- Patient scheduling
- Insurance verification
- Care coordination
- Medical terminology
- Customer relationship management
Timeline
Patient Care Coordinator
Trinity Health
08.2018 - Current
Office Assistant
Neurology of South Florida
01.2014 - 08.2018
Office Coordinator
Sunrise Medical Group, P.C.
01.2004 - 01.2015
High School Diploma -
Cornerstone Christian Academy