Shannon Crane
Summary
Hard-working, responsible and reliable candidate with exceptional customer service skills. Terrific work ethic, friendly and enthusiastic attitude. Works well with a team and performs great independently. Proven asset due to quick learning and adaptability to work multiple positions within a company. Self-motivated and highly creative.
Overview
2
2
years of professional experience
Work History
Server/Catering Assistant
HMS Host International
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Customer Service for Amazon Returns/Cashier
Kohls Department Store
10.2022 - 01.2023
- Enhanced customer satisfaction by promptly and accurately processing returned items.
- Resolved customer disputes regarding returns, negotiating fair resolutions while adhering to company policies.
- Learned duties for various positions and provided backup at key times.
- Lifted up to 80 pounds at once and loaded onto a delivery truck.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
Landstown High School
Virginia Beach, VA06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Attention to Detail
- Organizational Skills
- Problem-solving abilities
- Time management abilities
- Analytical Thinking
- Problem-Solving
Hobbies
I absolutely love gardening, it is my favorite past-time. However, my future goal is to start my own business selling my crafts that I create.
Timeline
Server/Catering Assistant
HMS Host International
07.2023 - Current
Customer Service for Amazon Returns/Cashier
Kohls Department Store
10.2022 - 01.2023
High School Diploma -
Landstown High School
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