Shannon Crawford
New Caney,TX
Summary
Dynamic professional with extensive experience at the United States Postal Service, excelling in customer service and package tracking. Proven ability to build strong relationships and enhance team performance. Recognized for meticulous attention to detail and effective cash handling, consistently delivering exceptional service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Rural Mail Carrier
United States Postal Service, USPS
04.2017 - 10.2021
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
- Sorted mail according to order of address appearance for easy access in field.
Accounts Receivable Clerk
Forged Components Inc.
08.2015 - 03.2017
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Inbound Sales Representative
Evolve Tele-Services Inc
12.2011 - 03.2015
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Worked with multiple means of communication within fast-paced environment.
Education
High School Diploma -
Dundee High School
Dundee, MI05.2006
Skills
- Customer service
- Package tracking
- Cash handling
- Mail sorting
- Communication skills
- Attention to detail
- Problem solving
- Time management
- Relationship management
- Multitasking
- Organizational skills
Timeline
Rural Mail Carrier
United States Postal Service, USPS
04.2017 - 10.2021
Accounts Receivable Clerk
Forged Components Inc.
08.2015 - 03.2017
Inbound Sales Representative
Evolve Tele-Services Inc
12.2011 - 03.2015
High School Diploma -
Dundee High School
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