Shannon Davis
Summary
Dynamic professional with extensive experience in customer service and operations management. Proven ability to enhance client satisfaction through strategic planning and effective communication. Skilled in time management and adept at maintaining confidentiality, achieving a 100% accuracy rate in transaction handling, while exceeding service expectations. Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.
Overview
5
5
years of professional experience
Work History
Front Office Specialist/Doctor's Assistant
Eye Care Center
Winston-Salem
12.2024 - Current
- Protect clients' rights by maintaining the confidentiality of personal and financial information.
- Maintain client accounts by obtaining, recording, and updating personal and financial information.
- Follow scripting for testing equipment (photos, visual fields, visual activity, etc.).
- Collaborate closely with team members to achieve project objectives, and meet deadlines.
- Practice urgency at all times, placing value on a patient’s time, as well as the doctor’s time and schedule.
Lead Driver/Co-Owner/Operator
Black Camel Logistics LLC.
06.2022 - 01.2025
- Established a loyal customer base by providing personalized attention, addressing customer concerns promptly, and exceeding expectations.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Travel Counselor
American Express
Charlotte
08.2022 - 08.2023
- Calculated and processed over 500 exchanges monthly using Sabre, ensuring adherence to internal compliance and regulatory requirements. This led to a 90% accuracy rate in transaction handling.
- Act with integrity while dealing sensitively with personal and confidential traveler information.
- Perform point of sale(s) on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation.
Customer Service Professional
H&R Block
Concord
01.2021 - 05.2022
- Served customers by establishing rapport, providing accurate information, and promoting product(s) through point of sale while receiving payments.
- Communicated with clients to better determine their needs and provide the best possible solution for their tax preparation.
- Schedule at least 85% of appointments for home and remote offices, utilizing the appointment manager, to accommodate client demand.
Education
Bachelor's - Hospitality Management/Culinary Arts
Livingstone College
Salisbury, NC05.2015
Skills
- Daily operations oversight
- Time Management
- Client relationship management
- Effective communication
- Customer Service
- Strategic Planning
- Regulatory compliance
- Work Prioritization
- Administrative and Office Support
Timeline
Front Office Specialist/Doctor's Assistant
Eye Care Center
12.2024 - Current
Travel Counselor
American Express
08.2022 - 08.2023
Lead Driver/Co-Owner/Operator
Black Camel Logistics LLC.
06.2022 - 01.2025
Customer Service Professional
H&R Block
01.2021 - 05.2022
Bachelor's - Hospitality Management/Culinary Arts
Livingstone College