Shannon Davis
Marion,SC
Summary
Looking for a new role where hard work and dedication will be highly valued.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Veterans Village
09.2025 - Current
- Assisted with daily living activities, ensuring patient comfort and safety.
- Documented vital signs and patient information accurately in electronic health records.
- Supported nursing staff by preparing medical equipment and maintaining a clean environment.
- Communicated effectively with patients to address concerns and provide emotional support.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
The Palms of Florence
03.2025 - 10.2025
- Assisted residents with daily living activities to enhance quality of life.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Medical Surgical Technician
McLeod Regional Medical Center
06.2024 - 02.2025
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Upheld infection control and prevention policies across different patient-facing areas.
Customer Service Representative
Sagility health
11.2021 - 01.2022
- I use work for Cigna remote from home and the company is an insurance company i assisted members with finding providers , finding co payment for medications , seeking if authorizations or referrals were approved or denied, and also look at denied claims .
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Asurion
08.2021 - 09.2021
- Working at assurant I assisted customer with filing claims for their phones .
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Certificate - Nursing
Professional Medical Training Center
Florence, SC03.2024
Medical Records Certificate Undergraduate -
University of Phoenix
Tempe, AZ07.2023
High school diploma -
Marion High School
Marion, SC06.2018
Skills
- Customer Service
- Problem Resolution
- Inbound and Outbound Calling
- Documentation
- Product Knowledge
- Active Listening
- Vital Sign Monitoring
- HIPAA
- Patient Care
- Basic Nursing Care
- ADL Assistance
- Patient feeding
- Patient care
- Catheter care
- Call light response
- Personal hygiene support
Certification
I currently have my Medical Billing Certification with university of phoenix . Also I have my certification as nursing assistant as of 2024 with professional medical training center .
Timeline
Nursing Assistant
Veterans Village
09.2025 - Current
Certified Nursing Assistant
The Palms of Florence
03.2025 - 10.2025
Medical Surgical Technician
McLeod Regional Medical Center
06.2024 - 02.2025
Customer Service Representative
Sagility health
11.2021 - 01.2022
Customer Service Representative
Asurion
08.2021 - 09.2021
Certificate - Nursing
Professional Medical Training Center
Medical Records Certificate Undergraduate -
University of Phoenix
High school diploma -
Marion High School