Shannon Deal
Knoxville,TN
Summary
Patient-oriented nursing professional with 27 years of diverse experience in direct patient care, administrative roles, staff supervision, and telehealth offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, prescription management, and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and dedicated to assisting patients achieve and maintain wellness.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Telehealth Nurse Practitioner
Student Health And Counseling Services
01.2024 - Current
- Participated in quality improvement initiatives related to telehealth practice, enhancing service delivery and patient experience.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Utilized critical thinking skills when assessing patient needs, swiftly identifying potential concerns and implementing appropriate interventions remotely.
- Evaluated patient histories, complaints, and current symptoms.
- Utilized evidence-based practices when delivering telehealth services, ensuring safe and effective care for all patients.
- Provided empathetic listening and emotional support to patients, promoting trust between nurse and patient through compassionate virtual interactions.
- Facilitated therapeutic communication and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Director/Nurse Practitioner
Student Health And Counseling Services
11.2006 - 12.2023
- Assumed responsibility and provided leadership for all SHCS programs and services.
- Determined strategic, operational, and programmatic goals and objectives and aligned resources to meet them.
- Supervised staff including counseling staff, administrative and support staff, nursing staff, health educator, clinical case manager and mid-level provider.
- Leveraged data analytics insights for informed decision-making in areas such as services delivery, budgeting, and personnel management.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Implemented successful programs and clinical services that resulted in optimal patient outcomes.
- Independently evaluated and managed patient care through assessment, diagnosis, diagnostic testing, appropriate treatment, and follow up within the scope of state licensure.
- Evaluated patient histories, complaints, and current symptoms.
- Provided empathetic listening and emotional support to patients, promoting trust between nurse and patient through compassionate virtual and in-person interactions.
- Facilitated therapeutic communication and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Educated patients on disease prevention and management strategies, promoting healthier lifestyles.
- Coordinated care with other healthcare professionals, promoting optimal patient outcomes.
- Educated patients on treatment options, medical needs, and non-medical options for treatments and therapy.
- Participated in multidisciplinary team meetings to discuss patient cases and treatment plans.
- Scheduled and followed up on patient appointments, maximizing continuity of care.
- Served on Student Behavioral Intervention Team
- Served as senior campus health official and provided senior leadership guidance on public and community health related issues.
- Actively supported and contributed to UTM's mission to create a inclusive and supportive campus culture for students of diverse identities.
Director/Registered Nurse
Student Health Services
01.2000 - 11.2006
- Assumed responsibility and provided leadership for all Student Health programs and services.
- Determined strategic, operational, and programmatic goals and objectives and aligned resources to meet them.
- Supervised staff including administrative and nursing staff.
- Leveraged data analytics insights for informed decision-making in areas such as services delivery, budgeting, and personnel management.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Implemented successful programs and clinical services that resulted in optimal patient outcomes.
- Collected patient histories, complaints, and current symptoms.
- Educated patients on disease prevention and management strategies, promoting healthier lifestyles.
- Coordinated care with other healthcare professionals, promoting optimal patient outcomes.
- Scheduled and followed up on patient appointments, maximizing continuity of care.
- Developed and implemented Student Behavioral Intervention Team.
- Served as senior campus health official and provided senior leadership guidance on public and community health related issues.
- Actively supported and contributed to UTM's mission to create an inclusive and supportive campus culture for students of diverse identities.
Registered Nurse/Hospice Nurse
University Home Health
10.1997 - 12.2000
- Completed admission process including obtaining patient histories, conducting physical exam. evaluating home situation and developing nursing plan of care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Collaborated with health care providers to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Registered Nurse, Bone Marrow Transplant Clinic
St. Jude Children Research Hospital
07.1992 - 10.1997
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Administered medications and treatment to patients and monitored responses while working with multi-disciplinary teams to adjust care plans.
- Documented treatments delivered, medications, blood products and chemotherapeutic agents and IVs administered.
- Discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Promoted patient and family comfort during challenging recoveries to enhance healing.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Education
Master of Science - Nursing
Tennessee State University
Nashville, TN08.2006
Bachelor of Science - Nursing
The University of Tennessee, Health Science Center
Memphis, TN06.1992
Skills
- HIPAA Compliance
- Family planning services education
- Decision-Making
- Patient Education
- EMR / EHR
- Direct Patient Care
- Evidence-based Protocols
- Clinical Assessment
- Suicide Assessment and Prevention
- Behavioral Health Medication Management
- Crisis handling
Accomplishments
- Developed and implemented highly successful comprehensive women's health and contraception services clinic.
- Implementation of highly successful telehealth clinic to offer family planning, behavioral health medication management and counseling.
- Principal investigator for 3-year federally funded grant from Department of Justice to develop and implement campus-wide sexual assault prevention and awareness program.
- Primary author and principal investigator for two separate 3-year federally funded grants to develop and implement campus-wide suicide prevention and awareness program in 2014 and 2020.
- Collaborated with Clinical Coordinator of Counseling in the development of campus-wide suicide prevention training program using Columbia Suicide Severity Rating Scale.
- Implemented campus therapy dog program.
Certification
- Board Examination (Nurse Practitioner)
- Certificate of Fitness
- Board Examination (Registered Nurse)
- License, State of Tennessee
- DEA License
- QPR Instructor
- Critical Incident Stress Debrief
- Sexual Assault Nurse Examiner (course but not clinical)
- Critical Incident Team
- Family Planning Worker
Timeline
Telehealth Nurse Practitioner
Student Health And Counseling Services
01.2024 - Current
Director/Nurse Practitioner
Student Health And Counseling Services
11.2006 - 12.2023
Director/Registered Nurse
Student Health Services
01.2000 - 11.2006
Registered Nurse/Hospice Nurse
University Home Health
10.1997 - 12.2000
Registered Nurse, Bone Marrow Transplant Clinic
St. Jude Children Research Hospital
07.1992 - 10.1997
Master of Science - Nursing
Tennessee State University
Bachelor of Science - Nursing
The University of Tennessee, Health Science Center
- Board Examination (Nurse Practitioner)
- Certificate of Fitness
- Board Examination (Registered Nurse)
- License, State of Tennessee
- DEA License
- QPR Instructor
- Critical Incident Stress Debrief
- Sexual Assault Nurse Examiner (course but not clinical)
- Critical Incident Team
- Family Planning Worker
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