Shannon DeCarlo
Belle Haven,VA
Summary
Dynamic professional with extensive experience at Northampton County Department of Social Services, excelling in crisis management and community outreach. Proven ability to foster relationships and implement policies effectively, while demonstrating strong teamwork and data management skills. Committed to child welfare advocacy and enhancing service delivery through innovative event coordination.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Human Service Assistant II
Northampton County Department of Social Services
Eastville, VA
04.2021 - Current
- Human Services Assistant II for the Family and Children Unit.
- Working knowledge of State Government programs and software, as well as policies and procedures.
- Prepares and maintains purchase of service orders and vendor relationships.
- Provides intake and crisis services to the community.
- Maintains case files.
- Recruits, trains and certifies prospective Foster Parents.
- Organizes and runs community events such as Angel Tree.
- Assists Family Service Specialist.
Front Office Manager
Hampton by Hilton
Exmore, VA
03.2013 - 04.2021
- Front office manager and sales coordinator for busy 86 room hotel.
- Oversaw staff and daily office operations.
- Generated sales reports for corporate office.
- Cultivated excellent guest relationships.
Sales Associate
The Home Depot
Cobourg, ONT
01.2006 - 02.2009
- Information/Returns desk clerk for busy hardware store.
- Provided excellent customer services.
- Utilized computer system to process returns and enroll customers in store credit services.
Call Center Agent
Sprint Mobile
Cambridge, ONT
07.2005 - 11.2006
- Call center agent for Sprint Mobile.
- Rotating departments including general inquiries, sales, billing and collections.
- Provided excellent customer service in a fast paced and demanding environment.
Education
High school diploma -
O'Neill Collegiate Institute
Oshawa, ONT06.2000
Skills
- Community outreach and engagement
- Event coordination
- Conflict resolution strategies
- Child welfare advocacy
- Crisis management and intervention
- Social work practices
- Policy compliance and implementation
- Case management expertise
- Data entry and management
- Teamwork and collaboration
- Computer skills
- Microsoft Office
Certification
Certified to train P.R.I.D.E. (Pre-Service Foster & Resource Parent Training)
Timeline
Human Service Assistant II
Northampton County Department of Social Services
04.2021 - Current
Front Office Manager
Hampton by Hilton
03.2013 - 04.2021
Sales Associate
The Home Depot
01.2006 - 02.2009
Call Center Agent
Sprint Mobile
07.2005 - 11.2006
High school diploma -
O'Neill Collegiate Institute
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