SHANNON DIAZ

• Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
• Performed complex financial and budget analyses to determine requirements and justify requested funding.
• Used relevant financial technology to generate reports and recommended courses of action to upper management.
• Analyzed information gathered by investigation and reported findings and recommendations.
• Determined pricing, margins and risk factors for active and proposed projects.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Maintained strict confidentiality with all personal data as per company guidelines.

• Guided acquisition processes to capture projected cost and revenue synergies and move combined organization forward
• Effectively maintained daily goal volume of invoices/reimbursements
• Analyzed/Audit company credit cards, employee expenses and commissions accounts
• Investigated daily variances and corrected errors to resolve discrepancies
• Applied proper coding within entry data processes, files and receipts for records keeping
• Tracked business revenue, expenditures and reconciled accounts to maintain high accuracy for vendors and employees
• Trained 7 + employees on best practices and accurate financial forecasting
• Managed complex problem-solving in order to resolve acquisition issues through analysis and research
• Queried databases for information needed for report processing via ERP, 3 way-match, SAP, Legacy, AS400
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions

(Temporary to Permanent Employee)

• Responded to various request of information from public, other municipalities or state and federal legislative offices
• Maintained cash drawer, credit card transactions and reporting
• Informed license holders by mail or telephone of additional steps needed to obtain licenses EDI
• Created documents with applicant information and verified data against LLR database information
• Verified SC laws and county ordinances- licensing requirements to complete accurate and efficient permitting
• Assisted newly hired clerks in learning application reviews and verification procedures, performance strategies and customer service techniques
• Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes

• Followed up with international customers to resolve shipping inquiries via cargowise, e-mail or phone
• Initiated and maintained customer master profiles to correct information and offer consistent service
• Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
• Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment
• Conducted research, gathered information from multiple sources and presented results
• Arranged delivery or storage of goods at destinations
• Stayed on top of shipment locations and current status to update offices and customers for over 110+ shipments monthly

• Boosted customer service satisfaction ratings through consistent quality control
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
• Accurately sorted and filed official district correspondence, payment records and invoices
• Prepared and processed service forms to start and stop utility services
• Investigated accounts in negative standing and transferred account holder information to collections department
• Prepared work order requests for new service, outages and maintenance actions
• Enacted overdue account collection procedures and negotiated adjusted payments through payment plans
• Verified transactions, product orders and shipping dates and entered information into databases and reports

• Created journal entries, performed accounting on accrual basis, maintain general ledger and chart of accounts
• Coordinated shipping for product orders and delivery while tracking and matching charges with accurate orders to achieve correct billing
• Applied proper product coding to invoices, files and receipts
• Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues
• Recorded deposits, reconciled monthly bank accounts, credit transactions and tracked expense discounts
• Supported and developed processes and systems to facilitate quick responses to customers
• Maintained customer satisfaction answering product questions using knowledge of sales and store promotions

(Temporary to Permanent Employee)

• 3.75 GPA
• Ranked in Top 15% of class
• Magna Cum Laude graduate
• Business Club Member