Shannon Dietz
Smithtown,NY
Summary
Dynamic and service-oriented professional with extensive experience at The Arbors Of Islandia East. Proven ability to enhance front desk operations and foster strong client relationships. Skilled in multi-line telephone management and data entry, consistently delivering high-quality support while maintaining a compassionate approach to resident care.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
23
23
years of professional experience
Work History
Receptionist, Concierge
The Arbors Of Islandia East
08.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Addressed resident concerns promptly and compassionately, maintaining high levels of satisfaction among families and residents alike.
- Provided emotional support and companionship, contributing to a positive living atmosphere for all residents.
- Offered companionship and kindness to elderly patients.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
House and Pet Sitter
Self-employeed
04.2002 - Current
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
- Communicated with homeowner via phone or text.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Built strong relationships with repeat customers based on trustworthiness professionalism exceptional attention detail.
- Administered medications to pets as per owner instructions, ensuring their health and well-being during their owners'' absence.
- Cared for houseplants by frequently watering during owners' absence.
- Brought in mail and newspaper to maintain appearance of activity at client residence.
House Cleaner
Self
04.2002 - 03.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
Education
High School Diploma -
Smithtown High School West
Smithtown, NY06-1991
Skills
- Multi-line telephone skills
- Microsoft office
- Visitor and customer relations
- Word processing
- Front desk operations
- Spreadsheet tracking
- Service-oriented mindset
- Clerical support
- Administrative support
- Customer and client relations
- Data entry
- Verbal and written communication
Timeline
Receptionist, Concierge
The Arbors Of Islandia East
08.2020 - Current
House and Pet Sitter
Self-employeed
04.2002 - Current
House Cleaner
Self
04.2002 - 03.2020
High School Diploma -
Smithtown High School West
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