Shannon Duffy
Mesa,AZ
Summary
Passionate, Proficient, Friendly, Eager to Assist, Organized, Computer Skills including MS word and Excel. Excellent typing and people skills. Types at 85+ WPM.
Highly experienced person known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
13
13
years of professional experience
Work History
Sales Associate
Toys 'R' Us
01.2010 - 07.2018
Customer Service Representative
Xpressions
07.2008 - 11.2010
Customer Service Representative
Sitel
02.2005 - 05.2007
- Capital One Client, deescalated calls and provided customers with information on their accounts
Education
High school - General
Lindenhurst Senior High School
Lindenhurst, NY06.2002
Skills
- Microsoft Word
- Microsoft Office
- Excel
- Windows
- Mac OS X
- Customer Service Skills
- People Person
- Customer Service
- Call Center
- Customer Care
- Customer Support
- Operating Systems
- IOS
- Technical Support
- Promotional support
- Retail loss prevention
- Upselling
- Display setup
- Problem-solving skills
- Time management
- Store opening and closing
- Stocking and receiving
- Goal oriented
- Relationship building
- Client account management
- Verbal and written communication
- Adapt to diverse groups
- Friendly and outgoing
- Policy and procedure adherence
- Cold calling
- Professional demeanor
- Cash handling accuracy
- Conflict resolution
- Guest relations
- Calm demeanor
- Point of sale operation
- Brand promotion
- Exceptional customer service
- Outgoing personality
- Contact follow-up
- Verbal/written communication
Assessments
- Work style: Reliability, Proficient, 04/22
- Customer focus & orientation, Proficient, 04/22
- Social media, Proficient, 04/23
- Attention to detail, Completed, 04/22
- Written communication, Proficient, 04/23
- Customer service, Proficient, 04/22
- Call center customer service, Proficient, 10/23
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Sales Associate
Toys 'R' Us
01.2010 - 07.2018
Customer Service Representative
Xpressions
07.2008 - 11.2010
Customer Service Representative
Sitel
02.2005 - 05.2007
High school - General
Lindenhurst Senior High School
Similar Profiles
SARA AMELIN BINTI ABDUL MAJIDSARA AMELIN BINTI ABDUL MAJID
Retail Sales Associate at Toys 'R' UsRetail Sales Associate at Toys 'R' Us
Meryem NakadMeryem Nakad
Social media manager (freelance) at Coconut toys & fancy toys dressSocial media manager (freelance) at Coconut toys & fancy toys dress
Seyran BabayanSeyran Babayan
General Manager at Magic Toys LLCGeneral Manager at Magic Toys LLC